I received a request to ‘auto CC’ clients on tickers (as our customers are only allowed to interface via email). I enabled $ParseNewMessageForTicketCcshttps://rt-wiki.bestpractical.com/wiki/ParseNewMessageForTicketCcs. We then started getting random RT Bounce messages, and upon investigating I found: RTAddressRegexp - Request Tracker Wiki . Due to the randomness of the email formats and the quantity of queues, I couldn’t write a simple regular expression so I have a somewhat large one:
However, when a queue is added as a CC, it still gets added & a user created. When I use https://regex101.com/ , the matching works. Can I not do multi-line regexp in the SiteConfig file? I’m thinking this is something simple I’m overlooking. Thank you in advance.
It is definitely the multiline expression. If I start bringing the lines together, then the “RTAddressRegexp option in the config doesn’t match” errors start to go away. Will I just have to live with a really long line or is there a way to do multi-line regexp in the file?
I received a request to ‘auto CC’ clients on tickers (as our customers are only allowed to interface via email). I enabled $ParseNewMessageForTicketCcshttps://rt-wiki.bestpractical.com/wiki/ParseNewMessageForTicketCcs. We then started getting random RT Bounce messages, and upon investigating I found: RTAddressRegexp - Request Tracker Wiki . Due to the randomness of the email formats and the quantity of queues, I couldn’t write a simple regular expression so I have a somewhat large one:
However, when a queue is added as a CC, it still gets added & a user created. When I use https://regex101.com/ , the matching works. Can I not do multi-line regexp in the SiteConfig file? I’m thinking this is something simple I’m overlooking. Thank you in advance.
Tangentially, the inner grouping ()s are not necessary here, but you
will want to anchor the regular expression to the start and end of what
it’s matching. And you’ll need to escape the “@” signs: