Queue Sort order

Hi all,

I do not find the answer, perhaps that somebody to help me ?
By searching for tickets with an order of sorting on the queue,
it seems that the sorting is done on the queue.id.
How to make to have an order of sorting on queue.name

Thanks for your help
Horst

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Horst,

I've noticed the same thing, but I'm on 3.6.4. I'm not sure if 3.8.x 

fixes this. By “clicking” the field name on the results, it will re-sort
by that field. However, when you download the results to a spreadsheet,
it reverts back to order by ticket ID. I know, it doesn’t make sense but
I’m sure it has been corrected in 3.8.x. For now, I just tell my users
that after they download the results to a spreadsheet, they have to
re-sort the data. They don’t like going to the trouble of setting up a
sort sequence in Query Builder and then having to re-do it in Excel
later on.

Kenn
LBNLOn 4/30/2009 5:25 AM, Horst Kriegers wrote:

Hi all,

I do not find the answer, perhaps that somebody to help me ?
By searching for tickets with an order of sorting on the queue,
it seems that the sorting is done on the queue.id.
How to make to have an order of sorting on queue.name

Thanks for your help
Horst


Le contenu de ce courriel est uniquement réservé à la personne ou
l’organisme à qui il est destiné. Si vous n’êtes pas le destinataire
prévu, veuillez nous en informer au plus vite et détruire le présent
courriel. Dans ce cas, il ne vous est pas permis de copier ce
courriel, de le distribuer ou de l’utiliser de quelque manière que ce
soit.


The content of this e-mail is intended only and solely for the use of
the named recipient or organisation. If you are not the named
recipient, please inform us immediately and delete the present e-mail.
In this case, you are nor allowed to copy, distribute or use this
e-mail in any way.




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