Queue Question

RT Users
1

Hey, whenever I try to disable SeeQueue from the ACL users can no longer
submit new tickets. Is there a way for them to create new tickets but not
see the Queue list?

– Paul Burkett

2

|+ Hey, whenever I try to disable SeeQueue from the ACL users can no longer
|+ submit new tickets. Is there a way for them to create new tickets but not
|+ see the Queue list?
|+
Do the queues have ‘CreateTicket’ set?

3

Hi,

Using RT 3.6.4, I have two queues setup. One is strictly used for
clients emailing issues to us. The other is used strictly for tasks.
The first one I mentioned works fine with sending and receiving mail.
The second, “task”, is not able to send any mail when creating a new
ticket. We basically want, when creating a new task, the ability to
have an email sent that a new task is created.

Would anyone have any ideas?

Thanks,
Bill

4

What does your log file show?

Did you create the entries in your alias file? If your using sendmail.

5

Hi Sharlon,

Where would I find them?

BillFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Sharlon
Carty
Sent: Tuesday, February 05, 2008 10:34 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Queue Question

What does your log file show?

Did you create the entries in your alias file? If your using sendmail.