Have a scrip action on each queue, where on condition:create ticket, the
user defined action is to change ownership to your user:
ie for erol-rt queue, set up the following scrip:
Custom action cleanup code: $self->TicketObj->SetOwner(‘erol’);
Template : blank
RoyFrom: “erol” firstname.lastname@example.org
Sent: Tuesday, April 12, 2005 3:26 PM
Subject: [rt-users] Queue Ownership
Greetings RT Users,
I’ve been setting up RT and all has gone well. Though I am missing
something as it relates to Queue and ticket ownership.
Currently I’ve got 13 users and one queue for each user. I’ve
setup email@example.com address to submit tickets via email. Is
there a way to make RT assign ownership of a ticket to a specific user
based on the queue it is being submitted to?
I submit a ticket to firstname.lastname@example.org , I want that ticket to be
owned by erol in the queue erol.
I’ve gone through the doc’s and google but nothing is leaping out
at me. Any ideas? or am I out to lunch?
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