Queue Not Receiving/Forwarding Emails

RT Users
1

Hey Guys,

I have a few Q’s setup in my RT server, and one of the them, is not longer
receiving emails when a user send a email to such Q. All others are working
fine.

I have checked the following on the exchage side, adn it all looks fine:

  • Service account not locked and set to password not to expire.
  • Exchange mailbox is receiving emails. Confirmed
  • Passwords have not been changed in the RT config.

What can I check on the the RT side?

Thanks in advance for your help and time on this.

Walk in faith!
Alberto Vazquez-Dzul
Email: betovaz@gmail.com
Mobile: (805) 444-0835
GVoice: (805) 768-4798

2

I have a few Q’s setup in my RT server, and one of the them, is not longer
receiving emails when a user send a email to such Q. All others are working
fine.

Not sure how you are getting mail from Exchange to RT, but you are
delivering it to the RT box you can check the maillogs on the RT
server (/vag/log/messages or /var/log/maillog,typically) for delivery
attempts.

Mark

3

Hey Mark,

I’ve checked the logs like you suggested, but the logs were a few days old
and did not provide a clue. The issue actually went away, but unfortunately
I am not sure what solved it.

We have our exchange environment relay POP3 emails to the RT box. I am not
sure how other have setup their RT systems.

Thanks again for your quick response.

AlbertoOn Wed, Mar 23, 2011 at 10:23 AM, Mark Farver mfarver@mindbent.org wrote:

On Wed, Mar 23, 2011 at 12:18 PM, Alberto Vazquez betovaz@gmail.com wrote:

I have a few Q’s setup in my RT server, and one of the them, is not
longer
receiving emails when a user send a email to such Q. All others are
working
fine.

Not sure how you are getting mail from Exchange to RT, but you are
delivering it to the RT box you can check the maillogs on the RT
server (/vag/log/messages or /var/log/maillog,typically) for delivery
attempts.

Mark

Walk in faith!
Alberto Vazquez-Dzul
Email: betovaz@gmail.com
Mobile: (805) 444-0835
GVoice: (805) 768-4798