Queue not be loaded

RT Users
1

Good day to all

I need some help, “Queue not be loaded” when creating new ticket for users. how to solve this problem?

Regards

Denver

2

Hi Denver,

Sounds like the user account creating the ticket doesn’t have the
correct permissions on the queue.
Check that that user has the SeeQueue permission set.

Best Regards

Martin

3

Hi Martin

Can you please specify the correct settings/permission for this queue. I hope you can help me.

4

Hi Denver,

The correct permissions rather depend on what your requirements are.
Without knowing what you are trying to
achieve its not possible to help much I’m afraid.

Here is a example of what I have set for a group of users on one of my
queues:

SeeQueue
OwnTicket
ShowTicket
ShowTicketComments
ModifyTicket
CreateTicket
SeeCustomField
ModifyCustomField

Best Regards

Martin

5

Hi Martin,

Thank you for addressing my concern always, I configure it out and finally im done with it.

Thank you very much

Regards

Denver