Hi there,
I found that there is a bug reported for user names entered as integers,
i experience the same thing with a queue name containing all numbers.
The queue is there but there is no way to create tickets. Reason: Queue
cannot be found. Is there some way to fix this(i am running v2.0.15)
/tobias
#! /usr/local/bin/perl -w
Tobias Stenälv +46 63 193666 Voice
Observer AB
Rådhusgatan 56 +46 63 103628 Fax
831 95 Östersund +46 70 6218066 Mobile
use strict;
Hi there,
I found that there is a bug reported for user names entered as integers,
i experience the same thing with a queue name containing all numbers.
The queue is there but there is no way to create tickets. Reason: Queue
cannot be found. Is there some way to fix this(i am running v2.0.15)
It’s not a bug, so much as a design decision. User names and queue names
may not consist entirely of integers.
/tobias
#! /usr/local/bin/perl -w
#################################################################
Tobias Stenälv +46 63 193666 Voice
Observer AB
Rådhusgatan 56 +46 63 103628 Fax
831 95 Östersund +46 70 6218066 Mobile
#################################################################
use strict;
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At 11:46 06.02.2003 -0500, Jesse Vincent wrote:>On Thu, Feb 06, 2003 at 05:43:17PM +0100, Tobias Sten?lv wrote:
Hi there,
I found that there is a bug reported for user names entered as integers,
i experience the same thing with a queue name containing all numbers.
The queue is there but there is no way to create tickets. Reason: Queue
cannot be found. Is there some way to fix this(i am running v2.0.15)
It’s not a bug, so much as a design decision. User names and queue names
may not consist entirely of integers.
I haven’t tried it, but according to Tobias its possible to create them
anyway. If its a design decision then you should also get an errormessage
on creation of the queue. If the system allows creating the queue then it
has to be usable too. Otherwise I would concider it a bug (or least
something that causes confusion which could be avoided)
Just my 0.02EUR,
Nils
It’s not a bug, so much as a design decision. User names and queue names
may not consist entirely of integers.
I haven’t tried it, but according to Tobias its possible to create them
anyway. If its a design decision then you should also get an errormessage
on creation of the queue. If the system allows creating the queue then it
has to be usable too. Otherwise I would concider it a bug (or least
something that causes confusion which could be avoided)
That, on the other hand, is a bug. I’ll see what I can do about it.
Just my 0.02EUR,
Nils
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»|« Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.