Queue listing orders

RT Developers
1

I am trying to find a way to lists my queue in order of handling priority.
For example I have the current queues set up and it appears list the queues
in the following alphabetical order:

Accounting
Level 1 Customer Support 5 2 0
Level 2 Customer Support 0 10 10
Merchant Support 12 2 0
Merchant Implementation 31 18 10
Merchant Implementations Q&A 0 3 0
Operations Support 0 0 0
Sales 0 14 0

I would like instead to list them in order of handling priority and the only
way to do this is to precede the queue name with a number and the list is as
follows:

Queue New Open Stalled
1-Operations Support 0 0 0
2-Merchant Support 12 2 0
3-Level 1 Customer Support 5 2 0
4-Level 2 Customer Support 0 10 10
6-Merchant Implementation 31 18 10
7-Merchant Implementations Q&A 0 3 0
8-Sales 0 14 0
9-Accounting

The problem is, I am now at queue number 10 (sales) and it falls after no.
1.

Is there any other way I could do this so I can see the queues in the order
of handling priority without adding a numeric value i.e… set the order when
I create the queue.

Thanks

2

Instead of Level 1, Level 2, use Level 01, Level
02…Level 09, Level 10.

If 99 queues aren’t enough, Level 001, etc.

It wants to sort alphabetically.

— Hashim Mohamed hmohamed@navahonetworks.com
wrote:

I am trying to find a way to lists my queue in
order of handling priority.
For example I have the current queues set up and it
appears list the queues
in the following alphabetical order:

Accounting
Level 1 Customer Support 5 2 0
Level 2 Customer Support 0 10 10
Merchant Support 12 2 0
Merchant Implementation 31 18 10
Merchant Implementations Q&A 0 3 0
Operations Support 0 0 0
Sales 0 14 0

I would like instead to list them in order of
handling priority and the only
way to do this is to precede the queue name with a
number and the list is as
follows:

Queue New Open Stalled
1-Operations Support 0 0 0
2-Merchant Support 12 2 0
3-Level 1 Customer Support 5 2 0
4-Level 2 Customer Support 0 10 10
6-Merchant Implementation 31 18 10
7-Merchant Implementations Q&A 0 3 0
8-Sales 0 14 0
9-Accounting

The problem is, I am now at queue number 10 (sales)
and it falls after no.
1.

Is there any other way I could do this so I can see
the queues in the order
of handling priority without adding a numeric value
i.e… set the order when
I create the queue.

Thanks

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