How hard would it be to add a drop down list of all of the queues to the
Comment/Reply page?
Keep up with me and what I’m up to: http://theillien.blogspot.com
It should already be there -the row between Status and update type … or am
I mis-understanding your question
I am guessing you have permission problems which also relates to your Child
tickets problem
Roy----- Original Message -----
From: “Mathew Snyder” theillien@yahoo.com
To: “RT Users” rt-users@lists.bestpractical.com
Sent: Monday, September 17, 2007 7:20 PM
Subject: [rt-users] Queue list on Comment/Reply page
How hard would it be to add a drop down list of all of the queues to the
Comment/Reply page?–
Keep up with me and what I’m up to: http://theillien.blogspot.com
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com–
No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.487 / Virus Database: 269.13.22/1013 - Release Date:
9/17/2007 1:29 PM
Nope, not there. I have
Status: Owner: Worked:
Update Type:
Bcc:
Attach:
Message:
Keep up with me and what I’m up to: http://theillien.blogspot.com
Raed El-Hames wrote:
Also, as the admin I have SuperUser rights so permissions shouldn’t be the issue.
Keep up with me and what I’m up to: http://theillien.blogspot.com
Raed El-Hames wrote:
Sorry Mathew you are absolutely right, I so used to my customised
version that I forgot what is out of the box, I am not sure why the RT
folks left it out.
You can add the queue either using call backs (though not sure how to do
this - If you get a working call back please tell me how these are
done), Or you can easily add the Queue list by modifying
Ticket/Update.html adding:
Regards;
Roy
Mathew Snyder wrote:
Callbacks confuse me. I wish they were easier to manage and make sense of.
I’ll try your approach. Thanks.
Keep up with me and what I’m up to: http://theillien.blogspot.com
Roy El-Hames wrote: