I have just recently begun to fool around with RT. I am trying to set
up email that will open up a ticket and fill in the fields via the body
of the email. I have created a custom queue, called bugs. Using the
reply-to email address, firstname.lastname@example.org, I can send an email and open up
a ticket, but the data entered in the email body does not . Here is a
look at the email body:
Ticket Type: Bugs
E-mail ticket test #1
Testing Email functionalitiy to see if custom fields are filled in.
This messages shows up in the correct queue, but only in the History
section, not in the place where I would like it to go; From the open
X Custom Fields
Can anyone give me a hand here? Is it possible to do what I want to?
Let me know if more information is needed, and my apologies if this is