Queue deletion

RT Users
1

Please forgive the newbieish question, but how do I simply delete a
queue? I’m logged in as root and I can’t see the option anywhere. I
searched the wiki and couldn’t find anything. I searched the mailing
list archives and all I can find are people asking about how to
delete just a queue with no one responding.

How can I delete a queue?

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.

2

Dan,

You don't. You disable it. If you want the Queu and all data related to

it deleted from the database, you would be getting into a REAL delicate
delete process. That’s probably why RT designed it to disable a Queue
only. That’s my best guess.

Kenn
LBNL

Dan Parsons wrote:

3

Okay, got it. Hey, do you know anything about my previous question,
about why field validation doesn’t work properly from SelfService?

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.On Nov 10, 2006, at 10:10 AM, Kenneth Crocker wrote:

Dan,

You don’t. You disable it. If you want the Queu and all data
related to
it deleted from the database, you would be getting into a REAL
delicate
delete process. That’s probably why RT designed it to disable a Queue
only. That’s my best guess.

Kenn
LBNL

Dan Parsons wrote:

Please forgive the newbieish question, but how do I simply delete a
queue? I’m logged in as root and I can’t see the option anywhere. I
searched the wiki and couldn’t find anything. I searched the mailing
list archives and all I can find are people asking about how to
delete
just a queue with no one responding.

How can I delete a queue?

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly
Media.Buy
a copy at http://rtbook.bestpractical.com

4

Dan,

Nope. We are on 3.4.4 heading toward 3.6.2. We have our owners update

the tickets to make sure everything is as it should be before allowing
them to be resolved, rather than expecting the requestors to know what
to do or to enter required fields. That way, we can better control what
the results look like for an audit. We only have ticket mandatory
fields. Sorry.

Kenn
LBNL

Dan Parsons wrote:

5

I see. I guess I must be in a unique position: the only IT guy in a 50 person company. There’s no middle man to process tickets. I guess RT isn’t designed for situations like this?

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.From: Kenneth Crocker KFCrocker@lbl.gov
To: Dan Parsons
Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Fri Nov 10 11:49:11 2006
Subject: Re: [rt-users] Queue deletion

Dan,

Nope. We are on 3.4.4 heading toward 3.6.2. We have our owners update

the tickets to make sure everything is as it should be before allowing
them to be resolved, rather than expecting the requestors to know what
to do or to enter required fields. That way, we can better control what
the results look like for an audit. We only have ticket mandatory
fields. Sorry.

Kenn
LBNL

Dan Parsons wrote:

Okay, got it. Hey, do you know anything about my previous question,
about why field validation doesn’t work properly from SelfService?

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.

Dan,

You don't. You disable it. If you want the Queu and all data

related to
it deleted from the database, you would be getting into a REAL delicate
delete process. That’s probably why RT designed it to disable a Queue
only. That’s my best guess.

Kenn
LBNL

Dan Parsons wrote:

Please forgive the newbieish question, but how do I simply delete a
queue? I’m logged in as root and I can’t see the option anywhere. I
searched the wiki and couldn’t find anything. I searched the mailing
list archives and all I can find are people asking about how to delete
just a queue with no one responding.

How can I delete a queue?

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.Buy
a copy at http://rtbook.bestpractical.com

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.Buy
a copy at http://rtbook.bestpractical.com

6

Good suggestion, yes I can do that. The only thing left right now is
the lack of field validation from SelfService which is unfortunately
proving to be a show stopper for me.

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.On Nov 10, 2006, at 1:38 PM, Scott Thomson wrote:

Hey Dan,

Could you rename the queue? It’ll still show up, but at least you can
ignore it that way.

Scott

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Dan
Parsons
Sent: Friday, November 10, 2006 3:16 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Queue deletion

I see. I guess I must be in a unique position: the only IT guy in a 50
person company. There’s no middle man to process tickets. I guess RT
isn’t designed for situations like this?

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.

----- Original Message -----
From: Kenneth Crocker KFCrocker@lbl.gov
To: Dan Parsons
Cc: rt-users@lists.bestpractical.com <rt-
users@lists.bestpractical.com>
Sent: Fri Nov 10 11:49:11 2006
Subject: Re: [rt-users] Queue deletion

Dan,

    Nope. We are on 3.4.4 heading toward 3.6.2. We have our owners

update the tickets to make sure everything is as it should be before
allowing them to be resolved, rather than expecting the requestors to
know what to do or to enter required fields. That way, we can better
control what the results look like for an audit. We only have ticket
mandatory fields. Sorry.

Kenn
LBNL

Dan Parsons wrote:

Okay, got it. Hey, do you know anything about my previous question,
about why field validation doesn’t work properly from SelfService?

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.

On Nov 10, 2006, at 10:10 AM, Kenneth Crocker wrote:

Dan,

You don't. You disable it. If you want the Queu and all data

related to it deleted from the database, you would be getting into a
REAL delicate delete process. That’s probably why RT designed it to
disable a Queue only. That’s my best guess.

Kenn
LBNL

Dan Parsons wrote:

Please forgive the newbieish question, but how do I simply delete a
queue? I’m logged in as root and I can’t see the option anywhere. I
searched the wiki and couldn’t find anything. I searched the
mailing

list archives and all I can find are people asking about how to
delete just a queue with no one responding.

How can I delete a queue?

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.

The rt-users Archives

Community help: http://wiki.bestpractical.com Commercial support:
sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly
Media.Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

Community help: http://wiki.bestpractical.com Commercial support:
sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly
Media.Buy a copy at http://rtbook.bestpractical.com

7

Hey Dan,

Could you rename the queue? It’ll still show up, but at least you can
ignore it that way.

ScottFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Dan
Parsons
Sent: Friday, November 10, 2006 3:16 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Queue deletion

I see. I guess I must be in a unique position: the only IT guy in a 50
person company. There’s no middle man to process tickets. I guess RT
isn’t designed for situations like this?

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.

From: Kenneth Crocker KFCrocker@lbl.gov
To: Dan Parsons
Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Fri Nov 10 11:49:11 2006
Subject: Re: [rt-users] Queue deletion

Dan,

    Nope. We are on 3.4.4 heading toward 3.6.2. We have our owners

update the tickets to make sure everything is as it should be before
allowing them to be resolved, rather than expecting the requestors to
know what to do or to enter required fields. That way, we can better
control what the results look like for an audit. We only have ticket
mandatory fields. Sorry.

Kenn
LBNL

Dan Parsons wrote:

Okay, got it. Hey, do you know anything about my previous question,
about why field validation doesn’t work properly from SelfService?

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.

Dan,

You don't. You disable it. If you want the Queu and all data

related to it deleted from the database, you would be getting into a
REAL delicate delete process. That’s probably why RT designed it to
disable a Queue only. That’s my best guess.

Kenn
LBNL

Dan Parsons wrote:

Please forgive the newbieish question, but how do I simply delete a
queue? I’m logged in as root and I can’t see the option anywhere. I
searched the wiki and couldn’t find anything. I searched the mailing

list archives and all I can find are people asking about how to
delete just a queue with no one responding.

How can I delete a queue?

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.

The rt-users Archives

Community help: http://wiki.bestpractical.com Commercial support:
sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly
Media.Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

Community help: http://wiki.bestpractical.com Commercial support:
sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly
Media.Buy a copy at http://rtbook.bestpractical.com