Just a few questions concerning RT.
(1)As for the transaction display on Web interface, transactions are
displayed from up to down. Is it possible to change the order? In
other words, Can we observe the latest transaction on the top?
Yes, fiddle with the queue filters at the bottom of the page and when
you get them the way you like, bookmark that. Or copy the resulting URL
to some webpage.
(2)Is it possible to calculate the MTTR of the tickets of the month?
Probably, with a suitable SQL code. If you have someone cabable of doing
SQL queries, he/she might be able to write this for you.
(3)Does anybody have ISO 9000 certification with RT?
I doubt it. Or do you mean “is there a company X that uses RT and has
ISO 9000 for the process that uses RT?” That there might be.
Kazu Kimura email@example.com
IP Network Engineering, CTC
rt-users mailing list
“Mary had a crypto key / She kept it in escrow
And everything that Mary said / The Feds were sure to know” – Sam
Tapio Lehtonen tel: +358 9 4131 2206
Tellabs Oy fax: +358 9 4131 2030
Sinimï¿½entie 6 email: tapio@Tellabs.fi
FIN-02630 ESPOO URL http://www.Tellabs.com/
Finland Senior Systems Specialist
tapio.lehtonen.vcf (348 Bytes)