I'm about to install the "CommandByEmail" extension and I am on 3.6.4.
I have a couple questions:
1) Can I use the latest version with 3.6.4? 2) When I go to Tools->Offline I see what appears to be a form for
creating a ticket. Is this the basic format to be used by those users
that want to use “CommandByEmail” to create/modify ticket via Email?
I know these questions may seem trite, but I haven't had any experience
installing this stuff. Most of my time has been using it and we did not
set our RT session up to use this extension.