Hi there,
When I go into a queue and see new unassigned calls I get an option to click
“Take” to take ownership of the ticket.
We’re now starting to implement this, but I was wondering if there was any
way to have an option to Take and Open (as opposed to doing a Take and then
an Open)?
Derek…
Any views expressed in this message are those of the individual sender,
except where the sender states them to be the views of Foreshore Limited.
This e-mail is intended only for the individual or entity to which it is
addressed and contains information that is private and confidential. If
you are not the intended recipient you are hereby notified that any
dissemination, distribution or copying is strictly prohibited. If you
have received this e-mail in error please delete it immediately and
advise us by return e-mail to hostmaster@foreshore.net
Take a look in config.pmOn Thu, Sep 13, 2001 at 12:48:11PM +0100, Derek Fage wrote:
Hi there,
When I go into a queue and see new unassigned calls I get an option to click
“Take” to take ownership of the ticket.
We’re now starting to implement this, but I was wondering if there was any
way to have an option to Take and Open (as opposed to doing a Take and then
an Open)?
Derek…
Any views expressed in this message are those of the individual sender,
except where the sender states them to be the views of Foreshore Limited.
This e-mail is intended only for the individual or entity to which it is
addressed and contains information that is private and confidential. If
you are not the intended recipient you are hereby notified that any
dissemination, distribution or copying is strictly prohibited. If you
have received this e-mail in error please delete it immediately and
advise us by return e-mail to hostmaster@foreshore.net
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.
Take a look in config.pm
Sorry, can’t find anything that looks like a “Take and Open” option. I
would like this option too.
Martin
Martin Schapendonk, martin@schapendonk.org, Phone: +31 (0)6 55770237
Student Information Systems and Management at Tilburg University
Martin,
In your config.pm you could change this:
{ Header => ‘Take’,
TicketLink => 1,
Constant => ‘Take’,
ExtraLinks => ‘&Action=Take’
},
To this:
{ Header => ‘Take’,
TicketLink => 1,
Constant => ‘Take’,
ExtraLinks => ‘&Action=Take&Status=open’
},
Note the difference in the “ExtraLinks” parameter.
That would change the “Take” link to perform both a Take action and change the
status to open.
And if/when you do this, don’t forget to restart httpd so mod_perl picks up
the module modifications.
Matt Disney
Martin Schapendonk writes:>On Mon, 17 Sep 2001, Jesse Vincent wrote:
Take a look in config.pm
Sorry, can’t find anything that looks like a “Take and Open” option. I
would like this option too.
Martin
–
Martin Schapendonk, martin@schapendonk.org, Phone: +31 (0)6 55770237
Student Information Systems and Management at Tilburg University
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users