Question

RT Users
1

Hello

Is it possible to Change the layout or RT?

thanks

eOk

2

Hello. My manager is wanting to setup RT so that he can see the owner of
the ticket, and the subject. This would be just for his reference. Is
there a script to do this, or is there someone who has made up a
customizable interface for rt? I’m running a 0.9x version.

Thanks
Mark

Mark Steiger Systems Administrator
651-604-7890 Veritas Software
"Duct tape is like the force. It has a light side, a dark side, and holds
the universe together."

3

When a comment is made, I’m getting the following:

Nov 6 21:47:17 stargate sendmail[15346]: VAA15346: from=rt, size=2427,
class=0,
pri=62427, nrcpts=2, msgid=200011070547.VAA15346@stargate.dimstar.net,
relay=
rt@localhost
Nov 6 21:47:18 stargate sendmail[15349]: VAA15349: from=rt, size=2348,
class=0,
pri=62348, nrcpts=2, msgid=200011070547.VAA15349@stargate.dimstar.net,
relay=
rt@localhost
Nov 6 21:47:19 stargate sendmail[15348]: VAA15346: to=user@earthlink.net
, ct
laddr=rt (1021/1021), delay=00:00:02, xdelay=00:00:02, mailer=esmtp,
relay=mx08.
earthlink.net. [207.217.121.98], stat=Data format error
Nov 6 21:47:19 stargate sendmail[15351]: VAA15349: to=user@earthlink.net
, ct
laddr=rt (1021/1021), delay=00:00:01, xdelay=00:00:01, mailer=esmtp,
relay=mx08.
earthlink.net. [207.217.121.98], stat=Data format error
Nov 6 21:47:19 stargate sendmail[15348]: VAA15346: to=russj@dimstar.net,
ctladd
r=rt (1021/1021), delay=00:00:02, xdelay=00:00:00, mailer=local, stat=Sent
Nov 6 21:47:19 stargate sendmail[15348]: VAA15346: VAA15348: DSN: Data
format e
rror
Nov 6 21:47:20 stargate sendmail[15348]: VAA15348:
to=|“/usr/local/rt/bin/rt-ma
ilgate fidobox correspond”, delay=00:00:01, xdelay=00:00:01, mailer=prog,
stat=S
ent
Nov 6 21:47:27 stargate sendmail[15351]: VAA15349: to=russj@dimstar.net,
ctladd
r=rt (1021/1021), delay=00:00:09, xdelay=00:00:08, mailer=local, stat=Sent
Nov 6 21:47:27 stargate sendmail[15351]: VAA15349: VAA15351: DSN: Data
format e
rror
Nov 6 21:47:28 stargate sendmail[15351]: VAA15351:
to=|“/usr/local/rt/bin/rt-ma
ilgate fidobox correspond”, delay=00:00:01, xdelay=00:00:01, mailer=prog,
stat=S
ent

I changed the username, since it’s not my own, and I don’t know if he wants
his email address sent over the wire.

Any ideas why I’m getting “Data format error”?

Russ

4

Hi Folks,

Im new at this list…

i want to know if there is any version to run RT on a Windows Server and if
have some translation to portuguease (brazil)…

Thanks.

Leonardo.

5

http://wiki.bestpractical.com/index.cgi?WindowsOSInstallGuide

Leonardo Grillo (news) wrote:

6

thanks Dude,
Ive donloaded, but it tryed to download some files but didnt downloaded…
what i can do? the webserver did not work as well

thanks2006/7/13, theillien jokermjs19@comcast.net:

http://wiki.bestpractical.com/index.cgi?WindowsOSInstallGuide

Leonardo Grillo (news) wrote:

Hi Folks,

Im new at this list…

i want to know if there is any version to run RT on a Windows Server and
if have some translation to portuguease (brazil)…

Thanks.

Leonardo.

The rt-users Archives

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7

That I can’t help with. I used Fedora Core 5 with RT v3.6.0. I know
very little about Windows.

Mathew Snyder

Leonardo Grillo (news) wrote:

8

G’day,
You might consider looking at netVigilance, Inc. - SecureScout WinRT

They host a couple of versions for the Windows platform. One labelled
3.0.16, which looks very similar to the modified 3.0.12 version
previously published/hosted by Audrey (Autrijus) Tang (=Our Internet),
and a newer version labelled 3.4.5.

There’s also a support blog listing a few edits of responses to problems.

I can’t offer any further comment.
Regards
Ken

theillien said the following on 2006-07-15 08:04:

9

Thanks for this link, there is many useful informations…
but i think, you may be more helpful if you try to help, and not to say
things like this…

anyway, thanks for the helpful info!!!2006/7/14, Barry L. Kline blkline@attglobal.net:

Leonardo Grillo (news) wrote:

thanks Dude,
Ive donloaded, but it tryed to download some files but didnt
downloaded…
what i can do? the webserver did not work as well

thanks

Hi Leonardo.

I think you’d be best served reading the document at this link:

How To Ask Questions The Smart Way

and then try again later. This list is a great source of information
and I’m sure that you’ll get a much better response if you follow the
guidelines found at that URL.

Barry

10

Hello All

I have a question.

What happen to the NDR message that come from a forwarded or replied to with an invalid email address?

I cannot find the NDR anywhere. We are reling through an exchange server. On the Suse server I am using postfix to send the message off the Suse server.

Please keep in mind I am not a Linux guru when trying to explain this.

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker@copesan.commailto:cstephan@copesan.com
www.copesan.comhttp://www.copesan.com/
“Servicing North America with Local Care”

11

Thanks for the information

but where can I download the program rtbouncehandler from?

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker@copesan.commailto:cstephan@copesan.com
www.copesan.comhttp://www.copesan.com/
"Servicing North America with Local Care"From: Landon Stewart [mailto:lstewart@iweb.com]
Sent: Wednesday, January 15, 2014 3:34 PM
To: Bryon Baker
Subject: Re: [rt-users] Question

Hello All

I have a question.

What happen to the NDR message that come from a forwarded or replied to with an invalid email address?

I cannot find the NDR anywhere. We are reling through an exchange server. On the Suse server I am using postfix to send the message off the Suse server.

Please keep in mind I am not a Linux guru when trying to explain this.

This thread might answer your question if you are talking about emails bouncing that were sent from RT

On a side note - We have “SendmailArguments” in RT’s configuration to include ‘-fbounce@<ourdomainname.comhttp://ourdomainname.com>’ and then we have a queue for bounces. I wrote a module that looks at the bounces and attributes them to the original by ticket # and posts a comment on the original alerting the owner that the email bounced and then marks the bounce email ticket resolved.

Landon Stewart :: lstewart@iweb.commailto:lstewart@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932

12

I don’t know if that’s even still valid. I did see this:
http://requesttracker.wikia.com/wiki/RtBounceHandler

We aren’t using that though. We just handle the straight bounce messages
in their own queue and then process the message content itself to find the
original ticket #. Unless you have a very high volume of tickets it might
not be worth it to do that but instead set the “-f” for sendmail to
something someone actually receives so they can intervene if a bounce comes
back.On 15 January 2014 14:35, Bryon Baker bbaker@copesan.com wrote:

Thanks for the information

but where can I download the program rtbouncehandler from?

Bryon Baker

Network Operations Manager

Copesan* - Specialists in Pest Solutions*

800-267-3726 • 262-783-6261 ext. 2296

bbaker@copesan.com cstephan@copesan.com

www.copesan.com

“Servicing North America with Local Care”

From: Landon Stewart [mailto:lstewart@iweb.com]
Sent: Wednesday, January 15, 2014 3:34 PM
To: Bryon Baker
Subject: Re: [rt-users] Question

On 15 January 2014 13:13, Bryon Baker bbaker@copesan.com wrote:

Hello All

I have a question.

What happen to the NDR message that come from a forwarded or replied to
with an invalid email address?

I cannot find the NDR anywhere. We are reling through an exchange server.
On the Suse server I am using postfix to send the message off the Suse
server.

Please keep in mind I am not a Linux guru when trying to explain this.

This thread might answer your question if you are talking about emails
bouncing that were sent from RT

Carbon60: Managed Cloud Services

On a side note - We have “SendmailArguments” in RT’s configuration to
include ‘-fbounce@<ourdomainname.com>’ and then we have a queue for
bounces. I wrote a module that looks at the bounces and attributes them to
the original by ticket # and posts a comment on the original alerting the
owner that the email bounced and then marks the bounce email ticket
resolved.

–

Landon Stewart :: lstewart@iweb.com

Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932

Landon Stewart :: lstewart@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932

13

Thanks for the help Landon

More information

I added the following config to RT_SiteConfig.pm

Set($SendmailArguments , “-fbounce@copesan.com -oi -t”);

And restarted RT after change.

Does the bounce@copesan.commailto:bounce@copesan.com address need to exist on the Suse Linux server or can it exist on the exchange server?

Currently it exists on the exchange server and I have made some tests and nothing is showing up in the mailbox on the exchange server.

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker@copesan.commailto:cstephan@copesan.com
www.copesan.comhttp://www.copesan.com/
"Servicing North America with Local Care"From: Landon Stewart [mailto:lstewart@iweb.com]
Sent: Wednesday, January 15, 2014 4:47 PM
To: Bryon Baker
Cc: RT Users (rt-users@lists.bestpractical.com)
Subject: Re: [rt-users] Question

I don’t know if that’s even still valid. I did see this:
http://requesttracker.wikia.com/wiki/RtBounceHandler

We aren’t using that though. We just handle the straight bounce messages in their own queue and then process the message content itself to find the original ticket #. Unless you have a very high volume of tickets it might not be worth it to do that but instead set the “-f” for sendmail to something someone actually receives so they can intervene if a bounce comes back.