Question

RT Developers
1

Hi:

I’m trying to get a trombone account set up with clear case, but I am
not sure how
to fill out a request. Can you help me?

thanks,
Jonathan Shand
Firmware Engineer
Arris

2

Hello!

Doesn’t work an AutoReply answer to Requestor.

There is a that global scrip is in queue configuration:

In Configuration->Queue->Scrips (Global) we have:
…
OnCreate AutoreplyToRequestors with template Autoreply

But the RT system tries to send letter back to itself instead of
requestor’s address.

Then it detects a loop and sends an error letter to rt-admin…

Where can I setup it to send AutoReply to Requestor, not to a queue
(rt-test-1@xxx in this example)?

----- Forwarded message from RT: ;CorrespondAddress.not.set@xxx -----

Received: from katty@xxx
by xxx (CommuniGate Pro RULES 4.0.5/D)
with RULES id 59411044; Mon, 20 Jan 2003 16:16:32 +0300
X-Mirrored-by: katty@xxx
Received: from rt-admin@xxx
by xxx (CommuniGate Pro GROUP 4.0.5/D)
with GROUP id 59411031; Mon, 20 Jan 2003 16:16:32 +0300
Reply-To: rt-admin@xxx
Received: from [195.133.7.150] (HELO pt-5.xxx)
by xxx (CommuniGate Pro SMTP 4.0.5/D)
with ESMTP id 59411043 for rt-admin@xxx; Mon, 20 Jan 2003 16:16:32 +0300
Received: by pt-5.xxx (Postfix, from userid 12346)
id 994D0A00A; Mon, 20 Jan 2003 16:16:32 +0300 (WST)
Content-Type: multipart/mixed; boundary=“----------=_1043068592-19835-0”
Content-Transfer-Encoding: binary
MIME-Version: 1.0
X-Mailer: MIME-tools 5.411 (Entity 5.404)
From: RT::CorrespondAddress.not.set@pt-5.xxx
To: rt-admin@xxx
Subject: RT Bounce: [rt2.xxx #31] AutoReply: О©╫О©╫О©╫О©╫О©╫О©╫О©╫О©╫ О©╫О©╫О©╫О©╫О©╫!
X-RT-Loop-Prevention: rt2.xxx
Message-Id: 20030120131632.994D0A00A@pt-5.xxx
Date: Mon, 20 Jan 2003 16:16:32 +0300 (WST)
Status: RO
Content-Length: 2086
Lines: 58

[-- Attachment #1 --]
[-- Type: text/plain, Encoding: binary, Size: 0,1K --]
Content-Type: text/plain
Content-Disposition: inline
Content-Transfer-Encoding: binary

RT thinks this message may be a bounce

[-- Attachment #2 --]
[-- Type: text/plain, Encoding: 7bit, Size: 0,6K --]
Return-Path: rt-test-1@xxx
Delivered-To: rt-test-1@pt-5.xxx
Received: from xxx (mx.xxx [194.87.0.32]) by pt-5.xxx (Postfix) w
ith ESMTP id 70537A016 for rt-test-1@pt-5.xxx; Mon, 20 Jan 2003 16:16:30
+0300 (WST)
Received: from rt-test-1@xxx by xxx (CommuniGate Pro GROUP 4.0.5/D) wi
th GROUP id 59411034; Mon, 20 Jan 2003 16:16:30 +0300
Reply-To: rt-test-1@xxx
Received: from [195.133.7.150] (HELO pt-5.xxx) by xxx (CommuniGate Pro
SMTP 4.0.5/D) with ESMTP id 59411038 for rt-test-1@xxx; Mon, 20 Jan 2003 1
6:16:30 +0300
Received: by pt-5.xxx (Postfix, from userid 12346) id 04D4BA016; Mon, 20 Ja
n 2003 16:16:29 +0300 (WST)
Subject: [rt2.xxx #31] AutoReply: О©╫О©╫О©╫О©╫О©╫О©╫О©╫О©╫ О©╫О©╫О©╫О©╫О©╫!
From: “rt-test-1” rt-test-1@xxx
Reply-To: rt-test-1@xxx
In-Reply-To: rt-31@rt2.xxx
Message-Id: rt-31-59.1.63563300087418@xxx
Precedence: bulk
X-RT-Loop-Prevention: rt2.xxx
RT-Ticket: rt2.xxx #31
Managed-BY: RT 2.0.15 (Request Tracker... So much more than a help desk — Best Practical Solutions)
RT-Originator: rt-test-1@xxx
MIME-Version: 1.0
Content-Type: text/plain; charset=KOI8-R
To: rt-test-1@xxx
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Date: Mon, 20 Jan 2003 16:16:29 +0300 (WST)

Greetings,

This message has been automatically generated in response to the
creation of a trouble ticket regarding:
“О©╫О©╫О©╫О©╫О©╫О©╫О©╫О©╫ О©╫О©╫О©╫О©╫О©╫!”,
a summary of which appears below.

There is no need to reply to this message right now. Your ticket has been
assigned an ID of [rt2.xxx #31].

Please include the string:

     [rt2.xxx #31]

in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.

                    Thank you,
                    rt-test-1@xxx

О©╫О©╫О©╫О©╫О©╫О©╫О©╫!

katty

3

ono tak postavleno :

Queue: rt-test-1
Correspondence Address: - rt-test-1@demos.su
Comment Address: - rt-test-1c@demos.su
you can send test on rt-test-1@demos.su and your letter will be in the queue
correctly.
But you will not receive autoreply (RT will try to send it to
rt-test-1@demos.su back instead of your address and you will
not receive autoreply)

Izvini moj russkij jazyk…
No esli ochered jest ‘queue’, potom nado nastavit
u kazhdoi ocheredi ‘Correspondence Address:’
i ‘Comment Address:’.On Tue, 21 Jan 2003, Ekaterina Kochetkova wrote:

nu eto - escho… no neuzheli eto sviazano s adresom receiptienta?
a kakoi adres nado ukazyvat’ v konfige vmesto RT::CorrespondAddress.not.set,
esli u menia budet neskol’ko ocheredei s raznymui adresami?

On Tue, Jan 21, 2003 at 12:30:15PM +0100, Jan Okrouhly wrote:
Ja by skazal, cto ty jesco nenastavila pravilna fail …etc/config.pm
Posmotry nize From: RT::CorrespondAddress.not.set

On Tue, 21 Jan 2003, Ekaterina Kochetkova wrote:

Hello!

Doesn’t work an AutoReply answer to Requestor.

There is a that global scrip is in queue configuration:

In Configuration->Queue->Scrips (Global) we have:
…
OnCreate AutoreplyToRequestors with template Autoreply

But the RT system tries to send letter back to itself instead of
requestor’s address.

Then it detects a loop and sends an error letter to rt-admin…

Where can I setup it to send AutoReply to Requestor, not to a queue
(rt-test-1@xxx in this example)?

----- Forwarded message from RT: ;CorrespondAddress.not.set@xxx -----

Received: from katty@xxx
by xxx (CommuniGate Pro RULES 4.0.5/D)
with RULES id 59411044; Mon, 20 Jan 2003 16:16:32 +0300
X-Mirrored-by: katty@xxx
Received: from rt-admin@xxx
by xxx (CommuniGate Pro GROUP 4.0.5/D)
with GROUP id 59411031; Mon, 20 Jan 2003 16:16:32 +0300
Reply-To: rt-admin@xxx
Received: from [195.133.7.150] (HELO pt-5.xxx)
by xxx (CommuniGate Pro SMTP 4.0.5/D)
with ESMTP id 59411043 for rt-admin@xxx; Mon, 20 Jan 2003 16:16:32 +0300
Received: by pt-5.xxx (Postfix, from userid 12346)
id 994D0A00A; Mon, 20 Jan 2003 16:16:32 +0300 (WST)
Content-Type: multipart/mixed; boundary=“----------=_1043068592-19835-0”
Content-Transfer-Encoding: binary
MIME-Version: 1.0
X-Mailer: MIME-tools 5.411 (Entity 5.404)
From: RT::CorrespondAddress.not.set@pt-5.xxx
To: rt-admin@xxx
Subject: RT Bounce: [rt2.xxx #31] AutoReply: dnD*LNEA OEOCA!
X-RT-Loop-Prevention: rt2.xxx
Message-Id: 20030120131632.994D0A00A@pt-5.xxx
Date: Mon, 20 Jan 2003 16:16:32 +0300 (WST)
Status: RO
Content-Length: 2086
Lines: 58

[-- Attachment #1 --]
[-- Type: text/plain, Encoding: binary, Size: 0,1K --]
Content-Type: text/plain
Content-Disposition: inline
Content-Transfer-Encoding: binary

RT thinks this message may be a bounce

[-- Attachment #2 --]
[-- Type: text/plain, Encoding: 7bit, Size: 0,6K --]
Return-Path: rt-test-1@xxx
Delivered-To: rt-test-1@pt-5.xxx
Received: from xxx (mx.xxx [194.87.0.32]) by pt-5.xxx (Postfix) w
ith ESMTP id 70537A016 for rt-test-1@pt-5.xxx; Mon, 20 Jan 2003 16:16:30
+0300 (WST)
Received: from rt-test-1@xxx by xxx (CommuniGate Pro GROUP 4.0.5/D) wi
th GROUP id 59411034; Mon, 20 Jan 2003 16:16:30 +0300
Reply-To: rt-test-1@xxx
Received: from [195.133.7.150] (HELO pt-5.xxx) by xxx (CommuniGate Pro
SMTP 4.0.5/D) with ESMTP id 59411038 for rt-test-1@xxx; Mon, 20 Jan 2003 1
6:16:30 +0300
Received: by pt-5.xxx (Postfix, from userid 12346) id 04D4BA016; Mon, 20 Ja
n 2003 16:16:29 +0300 (WST)
Subject: [rt2.xxx #31] AutoReply: dnD*LNEA OEOCA!
From: “rt-test-1” rt-test-1@xxx
Reply-To: rt-test-1@xxx
In-Reply-To: rt-31@rt2.xxx
Message-Id: rt-31-59.1.63563300087418@xxx
Precedence: bulk
X-RT-Loop-Prevention: rt2.xxx
RT-Ticket: rt2.xxx #31
Managed-BY: RT 2.0.15 (Request Tracker... So much more than a help desk — Best Practical Solutions)
RT-Originator: rt-test-1@xxx
MIME-Version: 1.0
Content-Type: text/plain; charset=KOI8-R
To: rt-test-1@xxx
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Date: Mon, 20 Jan 2003 16:16:29 +0300 (WST)

Greetings,

This message has been automatically generated in response to the
creation of a trouble ticket regarding:
“dnD*LNEA OEOCA!”,
a summary of which appears below.

There is no need to reply to this message right now. Your ticket has been
assigned an ID of [rt2.xxx #31].

Please include the string:

     [rt2.xxx #31]

in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.

                    Thank you,
                    rt-test-1@xxx

aaaaaaa!

–
katty

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Jan Okrouhly
-----------------------------------------+---–okrouhly@civ.zcu.cz—
Laboratory for Computer Science | phone: +420 377 632 837
University of West Bohemia | location: Univerzitni 22
Americka 42, 306 14 Pilsen, Czech Republic | room: UI402
------------------------------------------73!-de-OK1INC@OK0PPL.#BOH.CZE.EU-

–
katty

Jan Okrouhly
-----------------------------------------+---–okrouhly@civ.zcu.cz—
Laboratory for Computer Science | phone: +420 377 632 837
University of West Bohemia | location: Univerzitni 22
Americka 42, 306 14 Pilsen, Czech Republic | room: UI402
------------------------------------------73!-de-OK1INC@OK0PPL.#BOH.CZE.EU-

katty

4

Hi, please i just registered for rt users, where and how do i log in to paste my questions?

5

Hi, please i just registered for rt users, where and how do i log in to paste my questions?

Welcome,

You just asked your first question. :slight_smile: You send a “text” Email to this address
with your questions. Then someone may have feedback or ideas that may help you
with your problem.

Regards,
Ken