Question regarding RTx

RT Developers
1

Hello everyone,

I am trying to use RTx-Statistics Package with RT 3.5.7.

Is this supposed to work ? Whenever I try to click on any Statistics I get an error like

Tickets by status per day
could not find component for path ‘/Elements/TitleBox’

Trace begun at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm line 1202
HTML::Mason::Request::comp(‘HTML::Mason::Request::ApacheHandler=HASH(0xb7e5c8c)’, ‘HASH(0xb897f88)’, ‘/Elements/TitleBox’, ‘title’, ‘Ticket counts in General by status per day from Sat Jan 21 2006 through Tue Jan 31 2006’, ‘title_href’, ‘/RTx/Statistics/CallsQueueDay/index.html?sDay=21&sMonth=0&sYear=2006&eDay=31&eMonth=0&eYear=2006&weekends=1&Queue=1’) called at /opt/rt3/share/html/RTx/Statistics/CallsQueueDay/index.html line 82
HTML::Mason::Commands::ANON at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xb4fe15c)’) called at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm line 1255
eval {…} at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm line 1249
HTML::Mason::Request::comp(undef, undef) called at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm line 916
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0xb7e5c8c)’) called at /opt/rt3/share/html/autohandler line 247
HTML::Mason::Commands::ANON at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xb15c9d0)’) called at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm line 1250
eval {…} at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm line 1249
HTML::Mason::Request::comp(undef, undef, undef) called at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm line 461
eval {…} at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm line 461
eval {…} at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm line 413
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0xb7e5c8c)’) called at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 167
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0xb7e5c8c)’) called at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 817
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0xa5d9624)’, ‘Apache2::RequestRec=SCALAR(0xb7e5ac4)’) called at /opt/rt3/bin/webmux.pl line 122
eval {…} at /opt/rt3/bin/webmux.pl line 122
RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0xb7e5ac4)’) called at -e line 0
eval {…} at -e line 0

Any ideas ?

Thanks and regards
Sascha

2

Well, that’s quite a mess. For a start, let’s try the obvious:

  1. did you unpack the tar file outside of /opt/rt3, run “perl
    Makefile.pl”, then run make and make install?
  2. did you clear the mason object cache after installing?
  3. did you restart apache after restarting?
  4. is your distro debian based?

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

-----Original Message-----
From: rt-devel-bounces@lists.bestpractical.com [mailto:rt-devel-
bounces@lists.bestpractical.com] On Behalf Of ml@charliesangels.biz
Sent: Tuesday, January 31, 2006 7:54 AM
To: rt-devel@lists.bestpractical.com
Subject: [Rt-devel] Question regarding RTx

Hello everyone,

I am trying to use RTx-Statistics Package with RT 3.5.7.

Is this supposed to work ? Whenever I try to click on any Statistics I
get
an error like

Tickets by status per day

could not find component for path ‘/Elements/TitleBox’

Trace begun at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
line
1202

HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xb
7e

5c8c)', ‘HASH(0xb897f88)’, ‘/Elements/TitleBox’, ‘title’, ‘Ticket
counts
in General by status per day from Sat Jan 21 2006 through Tue Jan 31
2006’, ‘title_href’,

'/RTx/Statistics/CallsQueueDay/index.html?sDay=21&sMonth=0&sYear=2006&eD
ay

=31&eMonth=0&eYear=2006&weekends=1&Queue=1’) called at
/opt/rt3/share/html/RTx/Statistics/CallsQueueDay/index.html line 82
HTML::Mason::Commands::ANON at
/usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb4
fe

15c)') called at
/usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
line 1255
eval {…} at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
line
1249
HTML::Mason::Request::comp(undef, undef) called at
/usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm line 916

HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HAS
H(

0xb7e5c8c)') called at /opt/rt3/share/html/autohandler line 247
HTML::Mason::Commands::ANON at
/usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb1
5c

9d0)') called at
/usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
line 1250
eval {…} at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
line
1249
HTML::Mason::Request::comp(undef, undef, undef) called at
/usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm line 461
eval {…} at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
line
461
eval {…} at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
line
413

HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb
7e

5c8c)') called at
/usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 167

HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheH
an

dler=HASH(0xb7e5c8c)') called at
/usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 817

HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=H
AS

H(0xa5d9624)', ‘Apache2::RequestRec=SCALAR(0xb7e5ac4)’) called at
/opt/rt3/bin/webmux.pl line 122
eval {…} at /opt/rt3/bin/webmux.pl line 122
RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0xb7e5ac4)’) called at
-e

3

#3 should be “did you restart apache after installing”…

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

-----Original Message-----
From: rt-devel-bounces@lists.bestpractical.com [mailto:rt-devel-
bounces@lists.bestpractical.com] On Behalf Of Kelly F. Hickel
Sent: Tuesday, January 31, 2006 8:40 AM
To: ml@charliesangels.biz; rt-devel@lists.bestpractical.com
Subject: RE: [Rt-devel] Question regarding RTx

Well, that’s quite a mess. For a start, let’s try the obvious:

  1. did you unpack the tar file outside of /opt/rt3, run “perl
    Makefile.pl”, then run make and make install?
  2. did you clear the mason object cache after installing?
  3. did you restart apache after restarting?
  4. is your distro debian based?

–

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

-----Original Message-----
From: rt-devel-bounces@lists.bestpractical.com [mailto:rt-devel-
bounces@lists.bestpractical.com] On Behalf Of ml@charliesangels.biz
Sent: Tuesday, January 31, 2006 7:54 AM
To: rt-devel@lists.bestpractical.com
Subject: [Rt-devel] Question regarding RTx

Hello everyone,

I am trying to use RTx-Statistics Package with RT 3.5.7.

Is this supposed to work ? Whenever I try to click on any Statistics
I
get
an error like

Tickets by status per day

could not find component for path ‘/Elements/TitleBox’

Trace begun at
/usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
line
1202

HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xb

7e

5c8c)', ‘HASH(0xb897f88)’, ‘/Elements/TitleBox’, ‘title’, ‘Ticket
counts
in General by status per day from Sat Jan 21 2006 through Tue Jan 31
2006’, ‘title_href’,

'/RTx/Statistics/CallsQueueDay/index.html?sDay=21&sMonth=0&sYear=2006&eD

ay

=31&eMonth=0&eYear=2006&weekends=1&Queue=1’) called at
/opt/rt3/share/html/RTx/Statistics/CallsQueueDay/index.html line 82
HTML::Mason::Commands::ANON at
/usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb4

fe

15c)') called at
/usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
line 1255
eval {…} at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
line
1249
HTML::Mason::Request::comp(undef, undef) called at
/usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm line 916

HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HAS

H(

0xb7e5c8c)') called at /opt/rt3/share/html/autohandler line 247
HTML::Mason::Commands::ANON at
/usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb1

5c

9d0)') called at
/usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
line 1250
eval {…} at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
line
1249
HTML::Mason::Request::comp(undef, undef, undef) called at
/usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm line 461
eval {…} at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
line
461
eval {…} at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
line
413

HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb

7e

5c8c)') called at
/usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/ApacheHandler.pm line
167

HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheH

an

dler=HASH(0xb7e5c8c)') called at
/usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/ApacheHandler.pm line
817

HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=H

AS

H(0xa5d9624)', ‘Apache2::RequestRec=SCALAR(0xb7e5ac4)’) called at
/opt/rt3/bin/webmux.pl line 122
eval {…} at /opt/rt3/bin/webmux.pl line 122
RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0xb7e5ac4)’) called
at

4

Many of the modules that were developed for RT 3.4.x will need to be
modified slightly in order to get them working under RT 3.5.x, because
some of the display elements were moved around.

In this case, the TitleBox element has been relocated from
/Elements/TitleBox to /Widgets/Titlebox so you’ll need to find those
references in the RTx-Statistics html pages and update them.

Mark Roedel
Web Programmer / Analyst
LeTourneau University
Longview, Texas USA-----Original Message-----
From: rt-devel-bounces@lists.bestpractical.com
[mailto:rt-devel-bounces@lists.bestpractical.com] On Behalf Of
ml@charliesangels.biz
Sent: Tuesday, January 31, 2006 7:54 AM
To: rt-devel@lists.bestpractical.com
Subject: [Rt-devel] Question regarding RTx

Hello everyone,

I am trying to use RTx-Statistics Package with RT 3.5.7.

Is this supposed to work ? Whenever I try to click on any Statistics I
get an error like

Tickets by status per day
could not find component for path ‘/Elements/TitleBox’

[snip]

5

Many of the modules that were developed for RT 3.4.x will need to be
modified slightly in order to get them working under RT 3.5.x, because
some of the display elements were moved around.

In this case, the TitleBox element has been relocated from
/Elements/TitleBox to /Widgets/Titlebox so you’ll need to find those
references in the RTx-Statistics html pages and update them.

I’m pretty sure at this point that we’re going to need to add back
/Elements/Titlebox* as a compatibility entry in RT 3.5.8 or so.