Looks like using CommandByEmail is going to be extremely useful
(especially for setting ownership of tickets), but I have a couple of
questions:
is it stable under 3.8.2?
I’m assuming it uses the rt-mailgate (and thus my PostFix aliases),
but to what action is it tied into? i.e. If I’m setting the owner, I
don’t really want commands and/or message to go out as correspondence
or comments for that matter.
Looks like using CommandByEmail is going to be extremely useful
(especially for setting ownership of tickets), but I have a couple of
questions:
- is it stable under 3.8.2?
Yes. Just make sure you have the latest version so it installs properly
- I’m assuming it uses the rt-mailgate (and thus my PostFix aliases),
but to what action is it tied into? i.e. If I’m setting the owner, I
don’t really want commands and/or message to go out as correspondence
or comments for that matter.
No, it works by parsing comments/replies for action commands that
are documented in the README.
If you want a separate address technique, you want to look at
UnsafeEmailCommands in your config, or possibly the --extension
argument to rt-mailgate
-kevin
No, it works by parsing comments/replies for action commands that
are documented in the README.
Ok, it sounds like the comment or correspondence is saved with the
ticket as normal. Is this correct? If so, are the commands stripped
out after being parsed or do those show up in the
comment/correspondence body?