# Question re: RT-Extension-CommandByMail

Looks like using CommandByEmail is going to be extremely useful
(especially for setting ownership of tickets), but I have a couple of
questions:

1. is it stable under 3.8.2?

2. I’m assuming it uses the rt-mailgate (and thus my PostFix aliases),
but to what action is it tied into? i.e. If I’m setting the owner, I
don’t really want commands and/or message to go out as correspondence

Looks like using CommandByEmail is going to be extremely useful
(especially for setting ownership of tickets), but I have a couple of
questions:

1. is it stable under 3.8.2?

Yes. Just make sure you have the latest version so it installs properly

1. I’m assuming it uses the rt-mailgate (and thus my PostFix aliases),
but to what action is it tied into? i.e. If I’m setting the owner, I
don’t really want commands and/or message to go out as correspondence

No, it works by parsing comments/replies for action commands that

If you want a separate address technique, you want to look at
UnsafeEmailCommands in your config, or possibly the --extension
argument to rt-mailgate

-kevin

No, it works by parsing comments/replies for action commands that