Question on subscriptions to dashboards

To list,

We’re currently testing our installation of 3.8.7. While setting up a
dashboard, we noticed the ability to have a query run at recurring times
and to be sent to an email address. We set one up, it ran, but it didn’t
go anywhere. We have granted the right “SubscribeDashboard” globally to
all Privileged users. yet, no one received those results and these users
were privileged. My question is; what other procedures are needed to
ensure a user gets an email with query results that are supposed to be
sent to them?
Any help will be greatly appreciated. Thanks.

Kenn
LBNL

There are three entries that need to be made in a crontab
to support the E-mail notifications. Look in the README
file for details.

Cheers,
KenOn Thu, Mar 04, 2010 at 09:36:28AM -0800, Ken Crocker wrote:

To list,

We’re currently testing our installation of 3.8.7. While setting up a
dashboard, we noticed the ability to have a query run at recurring times
and to be sent to an email address. We set one up, it ran, but it didn’t
go anywhere. We have granted the right “SubscribeDashboard” globally to
all Privileged users. yet, no one received those results and these users
were privileged. My question is; what other procedures are needed to
ensure a user gets an email with query results that are supposed to be
sent to them?
Any help will be greatly appreciated. Thanks.

Kenn
LBNL


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com