Question on start time when creating a new ticket

I apologize for the stupid or easy question but was looking for some
quick help. BTW the help here has been great and I have learned a lot
by reading other people’s solutions.

Anyways I am using Debian (Sarge) w/ Request Tracker 3.4 installed via
apt-get and have a quick question. When I create the ticket it creates
an end date based on configuration of the que, did I miss the start date
field as well?

For example, requests that I put in the Helpdesk que should start the
day they are entered in the system, but I have to manually fill that
out. I have the correct end date that I want, but need the start date.

Will I change this w/ a scrip? Thanks for being patient if I don’t
understand where to start.