Question on ShowStatusInColor from the wiki

Ok I saw this come across the list and have a question. According to
http://wiki.bestpractical.com/index.cgi?ShowStatusInColor I need to
create the directory in /local/html/… I am
currently running Debian and have installed RT via the package. I have
two directories, /usr/local/share/request-tracker3.4/ and
also /usr/share/request-tracker3.4. Then if I read README.Debian
correctly, the files I should edit for HTML will be
in /usr/local/share/request-tracker3.4/html, which is currently empty.
So I create the directory per the wiki
page /usr/local/share/request-tracker3.4/html/Callbacks/MyCallbacks/Elements/RT_Ticket if I follow it correctly. The file is there correctly w/ the same permissions as the rest of the directory, but I still don’t see a change in color.

IS there something I’m doing incorrectly?

Thanks in advance,
Jonathan Jesse
Network+, Linux+, A+
MCSA
Network Specialist
Founders Trust Personal Bank

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Jonathan Jesse wrote:

Ok I saw this come across the list and have a question. According to
http://wiki.bestpractical.com/index.cgi?ShowStatusInColor I need to
create the directory in /local/html/… I am
currently running Debian and have installed RT via the package. I have
two directories, /usr/local/share/request-tracker3.4/ and
also /usr/share/request-tracker3.4. Then if I read README.Debian
correctly, the files I should edit for HTML will be
in /usr/local/share/request-tracker3.4/html, which is currently empty.
So I create the directory per the wiki
page /usr/local/share/request-tracker3.4/html/Callbacks/MyCallbacks/Elements/RT_Ticket if I follow it correctly. The file is there correctly w/ the same permissions as the rest of the directory, but I still don’t see a change in color.

I do not use Debian, but I assume the directories have the same names
across distributions. Making this assumption, it needs to go in
/usr/local/share/request-tracker3.4/html/Callbacks/MyCallbacks/Elements/RT__Ticket/ColumnMap/ColumnMap

Note, there are 2 _ in RT__Ticket

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati