Question on settings for attachments

To list,

I’m not too smart on the various options on email and attachments and vcard,
etc and how they work in a ticket in RT.
I’'m on 3.8.8 and we use “*RT::Authen::ExternalAuth” with LDAP.

*I am having trouble figuring out how I want my settings for all things
dealing with attachments thru email.

I have some tickets that have attachments that look like this:
“KFCrocker.vcf”. When I try to download it, it defaults to *address book *which
presents a window with all the User info in it and several tabs for
different info on the user. Then it also has a “go” link that takes you to
one of our common websites. I’ve never seen that before in 3.6.4.
What is that?
How did I get that?
Is it a configuration setting?

Also, When I look inline a history and see the transaction that added this
attachment, I see:
“Message body is not shown because sender requested not to inline it.”.
My question is how does the sender make this choice?

Sorry for my ignorance, but I’m more of an admin person than a guru on this
stuff.

Thanks.

Kenn
LBNL

To list,
I have some tickets that have attachments that look like this: “KFCrocker.vcf”. When I try to
download it, it defaults to address book which presents a window with all the User info in it
and several tabs for different info on the user. Then it also has a “go” link that takes you
to one of our common websites. I’ve never seen that before in 3.6.4.
What is that?
How did I get that?
Is it a configuration setting?

What you’re describing sounds more like your browser doing magic. RT
doesn’t have any magic support for vcards

Also, When I look inline a history and see the transaction that added this attachment, I see:
“Message body is not shown because sender requested not to inline it.”.
My question is how does the sender make this choice?

your mail client would need to say disposition: inline, which tends to
happen when people send text files, but not normally for structured
text formats

-kevin

Kevin,

Thanks. I appreciate your time. I’ll go with this to my guru’s.

Kenn
LBNLOn Wed, Jul 7, 2010 at 3:20 PM, Kevin Falcone falcone@bestpractical.comwrote:

On Wed, Jul 07, 2010 at 11:50:09AM -0700, Kenneth Crocker wrote:

To list,
I have some tickets that have attachments that look like this:
“KFCrocker.vcf”. When I try to
download it, it defaults to address book which presents a window with
all the User info in it
and several tabs for different info on the user. Then it also has a
"go" link that takes you
to one of our common websites. I’ve never seen that before in 3.6.4.
What is that?
How did I get that?
Is it a configuration setting?

What you’re describing sounds more like your browser doing magic. RT
doesn’t have any magic support for vcards

Also, When I look inline a history and see the transaction that added
this attachment, I see:
“Message body is not shown because sender requested not to inline
it.”.
My question is how does the sender make this choice?

your mail client would need to say disposition: inline, which tends to
happen when people send text files, but not normally for structured
text formats

-kevin

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