Looking through the RT Essentials book and can’t find an explanation on
how to make a search based on specific Custom fields.
Can someone explain the formatting?
Thanks
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
npereira@protus.com
phone: 613.733.0000 ext.528
MyFax: 613.822.5083
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Basically what I need is the ability to build searchs that other users
can use.
So for example;
Search on all Servers in Bay 5 (Bay is a custom field and 5 is one of
the option for that field).
I need to be able to same this somehow and give access to this search to
other groups.
Regards,
Nelson PereiraFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com ] On Behalf Of Nelson
Pereira
Sent: Friday, April 11, 2008 3:44 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Question on setting up a search
Looking through the RT Essentials book and can’t find an explanation on
how to make a search based on specific Custom fields.
Can someone explain the formatting?
Thanks
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
npereira@protus.com
phone: 613.733.0000 ext.528
MyFax: 613.822.5083
MyFax makes it simple to send a fax online from your computer, phone, or tablet. Low-cost online fax services start at just $10/mo. Send an online fax today!
Est. reading time: 9 minutes
Refer your friends and colleagues to MyFax!
Click here for more information.
http://www.myfax.com/referral_program.asp
http://www.myfax.com
Are the custom fields not appearing in your search builder
window? You typically just generate a search that returns the
results you wish and then just save it. 3.6 will let you add
such searches to your frontpage dashboard. If you are not
seeing the custom fields, you probably have not granted the
appropriate visibility permissions to either the queue or the
custom fields.
Cheers,
KenOn Fri, Apr 11, 2008 at 03:57:11PM -0400, Nelson Pereira wrote:
Basically what I need is the ability to build searchs that other users
can use.
So for example;
Search on all Servers in Bay 5 (Bay is a custom field and 5 is one of
the option for that field).
I need to be able to same this somehow and give access to this search to
other groups.
Regards,
Nelson Pereira
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com ] On Behalf Of Nelson
Pereira
Sent: Friday, April 11, 2008 3:44 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Question on setting up a search
Looking through the RT Essentials book and can’t find an explanation on
how to make a search based on specific Custom fields.
Can someone explain the formatting?
Thanks
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
npereira@protus.com
phone: 613.733.0000 ext.528
MyFax: 613.822.5083
www.myfax.com
Refer your friends and colleagues to MyFax!
Click here for more information.
http://www.myfax.com/referral_program.asp
http://www.myfax.com
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