Question on setting up a search

RT Users
#1

Looking through the RT Essentials book and can’t find an explanation on
how to make a search based on specific Custom fields.

Can someone explain the formatting?

Thanks

Nelson Pereira
Senior Network Administrator

Protus IP Solutions Inc.
npereira@protus.com
phone: 613.733.0000 ext.528
MyFax: 613.822.5083
www.myfax.com

Refer your friends and colleagues to MyFax!
Click here for more information.
http://www.myfax.com/referral_program.asp

http://www.myfax.com

#2

Basically what I need is the ability to build searchs that other users
can use.

So for example;

Search on all Servers in Bay 5 (Bay is a custom field and 5 is one of
the option for that field).

I need to be able to same this somehow and give access to this search to
other groups.

Regards,

Nelson PereiraFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Nelson
Pereira
Sent: Friday, April 11, 2008 3:44 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Question on setting up a search

Looking through the RT Essentials book and can’t find an explanation on
how to make a search based on specific Custom fields.

Can someone explain the formatting?

Thanks

Nelson Pereira
Senior Network Administrator

Protus IP Solutions Inc.
npereira@protus.com
phone: 613.733.0000 ext.528
MyFax: 613.822.5083

Refer your friends and colleagues to MyFax!
Click here for more information.
http://www.myfax.com/referral_program.asp

http://www.myfax.com

#3

Are the custom fields not appearing in your search builder
window? You typically just generate a search that returns the
results you wish and then just save it. 3.6 will let you add
such searches to your frontpage dashboard. If you are not
seeing the custom fields, you probably have not granted the
appropriate visibility permissions to either the queue or the
custom fields.

Cheers,
KenOn Fri, Apr 11, 2008 at 03:57:11PM -0400, Nelson Pereira wrote:

Basically what I need is the ability to build searchs that other users
can use.

So for example;

Search on all Servers in Bay 5 (Bay is a custom field and 5 is one of
the option for that field).

I need to be able to same this somehow and give access to this search to
other groups.

Regards,

Nelson Pereira

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Nelson
Pereira
Sent: Friday, April 11, 2008 3:44 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Question on setting up a search

Looking through the RT Essentials book and can’t find an explanation on
how to make a search based on specific Custom fields.

Can someone explain the formatting?

Thanks

Nelson Pereira
Senior Network Administrator

Protus IP Solutions Inc.
npereira@protus.com
phone: 613.733.0000 ext.528
MyFax: 613.822.5083
www.myfax.com

Refer your friends and colleagues to MyFax!
Click here for more information.
http://www.myfax.com/referral_program.asp

http://www.myfax.com

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com