Question on Scrips

Yeow · June 14, 2001, 4:18am

Hi,

I’m facing problems with Scrips.
My queue was setup to autoreply requestors and notifyadminccs onCreate,
and notifyrequestors and notifyadminccs onCorrespond
However, everytime only requestors gets the mail. The adminccs never did recieve any mail(mail was not created by the system).

Any advise or hints?

Below is my rtlog.
Use of uninitialized value at /usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder.pm line 893, chunk 18.
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8765f9c): Checking condition OnCreate…
RT::Transaction=HASH(0x8765f9c): Matches condition OnCreate…
now requiring RT::Action::Autoreply
RT::Transaction=HASH(0x8765f9c): Prepared AutoreplyToRequestors
Use of uninitialized value at /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 84, chunk 18.
Use of uninitialized value at /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 86, chunk 18.
Use of uninitialized value at /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 106, chunk 18.
RT::Transaction=HASH(0x8765f9c): Committed AutoreplyToRequestors
Use of uninitialized value at /usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Record/Cachable.pm line 136, chunk 18.
Ticket 4 created in queue ‘mysupport’

v1.3.99 and v1.3.100 both had the problem I mentioned.
Apache was stopped and restarted before.

Jesse1 · June 14, 2001, 4:30am

How have you configured RT’s mail sending stuff in config.pm?On Thu, Jun 14, 2001 at 12:18:49PM +0800, Yeow wrote:

Hi,

I’m facing problems with Scrips.
My queue was setup to autoreply requestors and notifyadminccs onCreate,
and notifyrequestors and notifyadminccs onCorrespond
However, everytime only requestors gets the mail. The adminccs never did recieve any mail(mail was not created by the system).

Any advise or hints?

Below is my rtlog.

Use of uninitialized value at /usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder.pm line 893, chunk 18.
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8765f9c): Checking condition OnCreate…
RT::Transaction=HASH(0x8765f9c): Matches condition OnCreate…
now requiring RT::Action::Autoreply
RT::Transaction=HASH(0x8765f9c): Prepared AutoreplyToRequestors
Use of uninitialized value at /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 84, chunk 18.
Use of uninitialized value at /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 86, chunk 18.
Use of uninitialized value at /var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 106, chunk 18.
RT::Transaction=HASH(0x8765f9c): Committed AutoreplyToRequestors
Use of uninitialized value at /usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Record/Cachable.pm line 136, chunk 18.
Ticket 4 created in queue ‘mysupport’

v1.3.99 and v1.3.100 both had the problem I mentioned.
Apache was stopped and restarted before.

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

“If IBM wanted to make clones, we could make them cheaper and faster than
anyone else!” - An IBM Rep. visiting Vassar College’s Comp Sci Department.

Yeow · June 14, 2001, 4:35am

Actually I did. And I’ve also restarted Apache just in case.

Modify scrips for queue ‘mysupport’
OnCreate AutoreplyToRequestors with template Autoreply
OnCreate NotifyAdminCcs with template Correspondence
OnCorrespond NotifyRequestors with template Correspondence
OnCorrespond NotifyAdminCcs with template Correspondence

What else could be wrong?From: “Jesse” jesse@fsck.com
To: “Yeow” yeowhui@i-dns.net
Cc: rt-users@lists.fsck.com
Sent: Thursday, June 14, 2001 12:36 PM
Subject: Re: [rt-users] Question on Scrips

Actually, from that fragment of logs, it looks like you haven’t configured
any scrip other than “OnCreate, AutoReplyToRequestors” for that queue.

These are my config:
$MailCommand = ‘sendmailpipe’;
$SendmailArguments=“-oi -ODeliveryMode=b -OErrorMode=m -t”;
$SendmailPath = “/usr/sbin/sendmail”;
#$UseFriendlyToLine = 1;

----- Original Message -----
From: “Jesse” jesse@fsck.com
To: “Yeow” yeowhui@i-dns.net
Cc: rt-users@lists.fsck.com
Sent: Thursday, June 14, 2001 12:30 PM
Subject: Re: [rt-users] Question on Scrips

How have you configured RT’s mail sending stuff in config.pm?

Hi,

I’m facing problems with Scrips.
My queue was setup to autoreply requestors and notifyadminccs
onCreate,
and notifyrequestors and notifyadminccs onCorrespond
However, everytime only requestors gets the mail. The adminccs
never
did recieve any mail(mail was not created by the system).

Any advise or hints?

Below is my rtlog.

Use of uninitialized value at
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder.pm line 893,

chunk 18.
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8765f9c): Checking condition OnCreate…
RT::Transaction=HASH(0x8765f9c): Matches condition OnCreate…
now requiring RT::Action::Autoreply
RT::Transaction=HASH(0x8765f9c): Prepared AutoreplyToRequestors
Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 84, chunk 18.
Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 86, chunk 18.
Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 106, chunk

RT::Transaction=HASH(0x8765f9c): Committed AutoreplyToRequestors
Use of uninitialized value at

/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Record/Cachable.pm

line 136, chunk 18.

Ticket 4 created in queue ‘mysupport’

v1.3.99 and v1.3.100 both had the problem I mentioned.
Apache was stopped and restarted before.

–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

“If IBM wanted to make clones, we could make them cheaper and faster
than
anyone else!” - An IBM Rep. visiting Vassar College’s Comp Sci
Department.

–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Gur SOV jnagf gb znxr guvf fvt vyyrtny.

Yeow · June 14, 2001, 4:31am

These are my config:
$MailCommand = ‘sendmailpipe’;
$SendmailArguments=“-oi -ODeliveryMode=b -OErrorMode=m -t”;
$SendmailPath = “/usr/sbin/sendmail”;
#$UseFriendlyToLine = 1;From: “Jesse” jesse@fsck.com
To: “Yeow” yeowhui@i-dns.net
Cc: rt-users@lists.fsck.com
Sent: Thursday, June 14, 2001 12:30 PM
Subject: Re: [rt-users] Question on Scrips

How have you configured RT’s mail sending stuff in config.pm?

Hi,

I’m facing problems with Scrips.
My queue was setup to autoreply requestors and notifyadminccs onCreate,
and notifyrequestors and notifyadminccs onCorrespond
However, everytime only requestors gets the mail. The adminccs never
did recieve any mail(mail was not created by the system).

Any advise or hints?

Below is my rtlog.

Use of uninitialized value at
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder.pm line 893,
chunk 18.
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8765f9c): Checking condition OnCreate…
RT::Transaction=HASH(0x8765f9c): Matches condition OnCreate…
now requiring RT::Action::Autoreply
RT::Transaction=HASH(0x8765f9c): Prepared AutoreplyToRequestors
Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 84, chunk 18.
Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 86, chunk 18.
Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 106, chunk 18.
RT::Transaction=HASH(0x8765f9c): Committed AutoreplyToRequestors
Use of uninitialized value at
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Record/Cachable.pm
line 136, chunk 18.
Ticket 4 created in queue ‘mysupport’

v1.3.99 and v1.3.100 both had the problem I mentioned.
Apache was stopped and restarted before.

–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

“If IBM wanted to make clones, we could make them cheaper and faster
than
anyone else!” - An IBM Rep. visiting Vassar College’s Comp Sci
Department.

Jesse1 · June 14, 2001, 4:36am

Actually, from that fragment of logs, it looks like you haven’t configured
any scrip other than “OnCreate, AutoReplyToRequestors” for that queue.On Thu, Jun 14, 2001 at 12:31:14PM +0800, Yeow wrote:

These are my config:
$MailCommand = ‘sendmailpipe’;
$SendmailArguments=“-oi -ODeliveryMode=b -OErrorMode=m -t”;
$SendmailPath = “/usr/sbin/sendmail”;
#$UseFriendlyToLine = 1;

----- Original Message -----
From: “Jesse” jesse@fsck.com
To: “Yeow” yeowhui@i-dns.net
Cc: rt-users@lists.fsck.com
Sent: Thursday, June 14, 2001 12:30 PM
Subject: Re: [rt-users] Question on Scrips

How have you configured RT’s mail sending stuff in config.pm?

On Thu, Jun 14, 2001 at 12:18:49PM +0800, Yeow wrote:

Hi,

I’m facing problems with Scrips.
My queue was setup to autoreply requestors and notifyadminccs onCreate,
and notifyrequestors and notifyadminccs onCorrespond
However, everytime only requestors gets the mail. The adminccs never
did recieve any mail(mail was not created by the system).

Any advise or hints?

Below is my rtlog.

Use of uninitialized value at
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder.pm line 893,
chunk 18.
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8765f9c): Checking condition OnCreate…
RT::Transaction=HASH(0x8765f9c): Matches condition OnCreate…
now requiring RT::Action::Autoreply
RT::Transaction=HASH(0x8765f9c): Prepared AutoreplyToRequestors
Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 84, chunk 18.
Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 86, chunk 18.
Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 106, chunk 18.
RT::Transaction=HASH(0x8765f9c): Committed AutoreplyToRequestors
Use of uninitialized value at
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Record/Cachable.pm
line 136, chunk 18.
Ticket 4 created in queue ‘mysupport’

v1.3.99 and v1.3.100 both had the problem I mentioned.
Apache was stopped and restarted before.

–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

“If IBM wanted to make clones, we could make them cheaper and faster
than
anyone else!” - An IBM Rep. visiting Vassar College’s Comp Sci
Department.

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Gur SOV jnagf gb znxr guvf fvt vyyrtny.

Jesse1 · June 14, 2001, 4:44am

Is the requestor also the only AdminCc for that queue?On Thu, Jun 14, 2001 at 12:35:59PM +0800, Yeow wrote:

Actually I did. And I’ve also restarted Apache just in case.

=================
Modify scrips for queue ‘mysupport’
OnCreate AutoreplyToRequestors with template Autoreply
OnCreate NotifyAdminCcs with template Correspondence
OnCorrespond NotifyRequestors with template Correspondence
OnCorrespond NotifyAdminCcs with template Correspondence

What else could be wrong?

----- Original Message -----
From: “Jesse” jesse@fsck.com
To: “Yeow” yeowhui@i-dns.net
Cc: rt-users@lists.fsck.com
Sent: Thursday, June 14, 2001 12:36 PM
Subject: Re: [rt-users] Question on Scrips

Actually, from that fragment of logs, it looks like you haven’t configured
any scrip other than “OnCreate, AutoReplyToRequestors” for that queue.

On Thu, Jun 14, 2001 at 12:31:14PM +0800, Yeow wrote:

These are my config:
$MailCommand = ‘sendmailpipe’;
$SendmailArguments=“-oi -ODeliveryMode=b -OErrorMode=m -t”;
$SendmailPath = “/usr/sbin/sendmail”;
#$UseFriendlyToLine = 1;

----- Original Message -----
From: “Jesse” jesse@fsck.com
To: “Yeow” yeowhui@i-dns.net
Cc: rt-users@lists.fsck.com
Sent: Thursday, June 14, 2001 12:30 PM
Subject: Re: [rt-users] Question on Scrips

How have you configured RT’s mail sending stuff in config.pm?

On Thu, Jun 14, 2001 at 12:18:49PM +0800, Yeow wrote:

Hi,

I’m facing problems with Scrips.
My queue was setup to autoreply requestors and notifyadminccs
onCreate,
and notifyrequestors and notifyadminccs onCorrespond
However, everytime only requestors gets the mail. The adminccs
never
did recieve any mail(mail was not created by the system).

Any advise or hints?

Below is my rtlog.

Use of uninitialized value at
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder.pm line 893,

chunk 18.
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8765f9c): Checking condition OnCreate…
RT::Transaction=HASH(0x8765f9c): Matches condition OnCreate…
now requiring RT::Action::Autoreply
RT::Transaction=HASH(0x8765f9c): Prepared AutoreplyToRequestors
Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 84, chunk 18.
Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 86, chunk 18.
Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 106, chunk

RT::Transaction=HASH(0x8765f9c): Committed AutoreplyToRequestors
Use of uninitialized value at

/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Record/Cachable.pm

line 136, chunk 18.

Ticket 4 created in queue ‘mysupport’

v1.3.99 and v1.3.100 both had the problem I mentioned.
Apache was stopped and restarted before.

–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

“If IBM wanted to make clones, we could make them cheaper and faster
than
anyone else!” - An IBM Rep. visiting Vassar College’s Comp Sci
Department.

–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Gur SOV jnagf gb znxr guvf fvt vyyrtny.

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I have images of Marc in well worn combat fatigues, covered in mud,
sweat and blood, knife in one hand and PSION int he other, being
restrained by several other people, screaming “Let me at it!
Just let me at it!” Eichin standing calmly by with something
automated, milspec, and likely recoilless.
-xiphmont on opensource peer review

Yeow · June 14, 2001, 4:47am

Nope, 2 different email addresses.From: “Jesse” jesse@fsck.com
To: “Yeow” yeowhui@i-dns.net
Cc: rt-users@lists.fsck.com
Sent: Thursday, June 14, 2001 12:44 PM
Subject: Re: [rt-users] Question on Scrips

Is the requestor also the only AdminCc for that queue?

Actually I did. And I’ve also restarted Apache just in case.

=================
Modify scrips for queue ‘mysupport’
OnCreate AutoreplyToRequestors with template Autoreply
OnCreate NotifyAdminCcs with template Correspondence
OnCorrespond NotifyRequestors with template Correspondence
OnCorrespond NotifyAdminCcs with template Correspondence

What else could be wrong?

----- Original Message -----
From: “Jesse” jesse@fsck.com
To: “Yeow” yeowhui@i-dns.net
Cc: rt-users@lists.fsck.com
Sent: Thursday, June 14, 2001 12:36 PM
Subject: Re: [rt-users] Question on Scrips

Actually, from that fragment of logs, it looks like you haven’t
configured
any scrip other than “OnCreate, AutoReplyToRequestors” for that queue.

These are my config:
$MailCommand = ‘sendmailpipe’;
$SendmailArguments=“-oi -ODeliveryMode=b -OErrorMode=m -t”;
$SendmailPath = “/usr/sbin/sendmail”;
#$UseFriendlyToLine = 1;

----- Original Message -----
From: “Jesse” jesse@fsck.com
To: “Yeow” yeowhui@i-dns.net
Cc: rt-users@lists.fsck.com
Sent: Thursday, June 14, 2001 12:30 PM
Subject: Re: [rt-users] Question on Scrips

How have you configured RT’s mail sending stuff in config.pm?

Hi,

I’m facing problems with Scrips.
My queue was setup to autoreply requestors and notifyadminccs
onCreate,
and notifyrequestors and notifyadminccs onCorrespond
However, everytime only requestors gets the mail. The adminccs
never
did recieve any mail(mail was not created by the system).

Any advise or hints?

Below is my rtlog.

Use of uninitialized value at
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder.pm line 893,

chunk 18.
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8765f9c): Checking condition OnCreate…
RT::Transaction=HASH(0x8765f9c): Matches condition OnCreate…
now requiring RT::Action::Autoreply
RT::Transaction=HASH(0x8765f9c): Prepared AutoreplyToRequestors
Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 84, chunk

Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 86, chunk

Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 106,
chunk

RT::Transaction=HASH(0x8765f9c): Committed AutoreplyToRequestors
Use of uninitialized value at

/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Record/Cachable.pm

line 136, chunk 18.

Ticket 4 created in queue ‘mysupport’

v1.3.99 and v1.3.100 both had the problem I mentioned.
Apache was stopped and restarted before.

–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

“If IBM wanted to make clones, we could make them cheaper and
faster
than
anyone else!” - An IBM Rep. visiting Vassar College’s Comp Sci
Department.

–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Gur SOV jnagf gb znxr guvf fvt vyyrtny.

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I have images of Marc in well worn combat fatigues, covered in mud,
sweat and blood, knife in one hand and PSION int he other, being
restrained by several other people, screaming “Let me at it!
Just let me at it!” Eichin standing calmly by with something
automated, milspec, and likely recoilless.
-xiphmont on opensource peer review

Adams_Gavin · June 14, 2001, 11:24am

Yeow,

Are you using the default mail method (Sendmail)? Try using sendmailpipe
and see if that’s any different. It is working better for us (RH 7.0,
latest sendmail RPM).
— Gavin Adams
Promisant Ltd.
Bermuda-----Original Message-----
From: Yeow [mailto:yeowhui@i-dns.net]
Sent: Thursday, June 14, 2001 01:19
To: rt-users@lists.fsck.com
Subject: [rt-users] Question on Scrips

Hi,

I’m facing problems with Scrips.
My queue was setup to autoreply requestors and notifyadminccs onCreate,
and notifyrequestors and notifyadminccs onCorrespond
However, everytime only requestors gets the mail. The adminccs never
did recieve any mail(mail was not created by the system).

Any advise or hints?

Below is my rtlog.
Use of uninitialized value at
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder.pm line 893,
chunk 18.
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8765f9c): Checking condition OnCreate…
RT::Transaction=HASH(0x8765f9c): Matches condition OnCreate…
now requiring RT::Action::Autoreply
RT::Transaction=HASH(0x8765f9c): Prepared AutoreplyToRequestors
Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 84, chunk 18.
Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 86, chunk 18.
Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 106, chunk
18.
RT::Transaction=HASH(0x8765f9c): Committed AutoreplyToRequestors
Use of uninitialized value at
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Record/Cachable.
pm line 136, chunk 18.
Ticket 4 created in queue ‘mysupport’

v1.3.99 and v1.3.100 both had the problem I mentioned.
Apache was stopped and restarted before.

Adams_Gavin · June 14, 2001, 11:37am

I see you are using sendmailpipe already. Where are your autoreply and
notifyadmincc scrips located? Both on the queue, global, or a combo of
the two?

— Gavin Adams
Promisant Ltd.
Bermuda

-----Original Message-----
From: Adams, Gavin
Sent: Thursday, June 14, 2001 08:25
To: Yeow; rt-users@lists.fsck.com
Subject: RE: [rt-users] Question on Scrips

Yeow,

Are you using the default mail method (Sendmail)? Try using
sendmailpipe
and see if that’s any different. It is working better for us (RH 7.0,
latest sendmail RPM).
— Gavin Adams
Promisant Ltd.
Bermuda
-----Original Message-----
From: Yeow [mailto:yeowhui@i-dns.net]
Sent: Thursday, June 14, 2001 01:19
To: rt-users@lists.fsck.com
Subject: [rt-users] Question on Scrips

Hi,

I’m facing problems with Scrips.
My queue was setup to autoreply requestors and notifyadminccs
onCreate,
and notifyrequestors and notifyadminccs onCorrespond
However, everytime only requestors gets the mail. The adminccs never
did recieve any mail(mail was not created by the system).

Any advise or hints?

Below is my rtlog.

Use of uninitialized value at
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder.pm line 893,
chunk 18.
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8765f9c): Checking condition OnCreate…
RT::Transaction=HASH(0x8765f9c): Matches condition OnCreate…
now requiring RT::Action::Autoreply
RT::Transaction=HASH(0x8765f9c): Prepared AutoreplyToRequestors
Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 84, chunk

Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 86, chunk

Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 106, chunk
18.
RT::Transaction=HASH(0x8765f9c): Committed AutoreplyToRequestors
Use of uninitialized value at

/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Record/Cachable.

Yeow · June 14, 2001, 1:01pm

Hi Gavin,

The scrips are specified for queue only.

The other problem I faced was that at some point of time after modifying
some config,
the tickets history will only display the original post and not the rest;
Posting still works, mails still get sent, just that it doesn’t show up in
the history.

Jesse is taking a closer look at it.From: “Adams, Gavin” gadams@promisant.com
To: “Adams, Gavin” gadams@promisant.com; “Yeow” yeowhui@i-dns.net;
rt-users@lists.fsck.com
Sent: Thursday, June 14, 2001 7:37 PM
Subject: RE: [rt-users] Question on Scrips

I see you are using sendmailpipe already. Where are your autoreply and
notifyadmincc scrips located? Both on the queue, global, or a combo of
the two?

— Gavin Adams
Promisant Ltd.
Bermuda

-----Original Message-----
From: Adams, Gavin
Sent: Thursday, June 14, 2001 08:25
To: Yeow; rt-users@lists.fsck.com
Subject: RE: [rt-users] Question on Scrips

Yeow,

Are you using the default mail method (Sendmail)? Try using
sendmailpipe
and see if that’s any different. It is working better for us (RH 7.0,
latest sendmail RPM).
— Gavin Adams
Promisant Ltd.
Bermuda
-----Original Message-----
From: Yeow [mailto:yeowhui@i-dns.net]
Sent: Thursday, June 14, 2001 01:19
To: rt-users@lists.fsck.com
Subject: [rt-users] Question on Scrips

Hi,

I’m facing problems with Scrips.
My queue was setup to autoreply requestors and notifyadminccs
onCreate,
and notifyrequestors and notifyadminccs onCorrespond
However, everytime only requestors gets the mail. The adminccs never
did recieve any mail(mail was not created by the system).

Any advise or hints?

Below is my rtlog.

Use of uninitialized value at
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder.pm line 893,
chunk 18.
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8765f9c): Checking condition OnCreate…
RT::Transaction=HASH(0x8765f9c): Matches condition OnCreate…
now requiring RT::Action::Autoreply
RT::Transaction=HASH(0x8765f9c): Prepared AutoreplyToRequestors
Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 84, chunk

Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 86, chunk

Use of uninitialized value at
/var/home/yeow/rt2/lib/RT/Action/SendEmail.pm line 106, chunk
18.
RT::Transaction=HASH(0x8765f9c): Committed AutoreplyToRequestors
Use of uninitialized value at

/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Record/Cachable.

pm line 136, chunk 18.
Ticket 4 created in queue ‘mysupport’

v1.3.99 and v1.3.100 both had the problem I mentioned.
Apache was stopped and restarted before.

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Yeow · June 19, 2001, 3:06am

Mark,

Not sure if you have the same problem as me but my problem has been solved.
I was running a beta version of mysql, and it didn’t do “select distinct…”
too well.
I upgraded and everything is running fine now.

Yeow----- Original Message -----
From: “Mark Cheverton” ennui@morat.net
To: rt-users@lists.fsck.com
Sent: Monday, June 18, 2001 11:12 PM
Subject: [rt-users] Admincc

Hi,
I think I;m having the same problem as Yeow. I add in users onto
a
queues admincc list. They correctly get copies of the initial ticket
through my global OnCreate NotifyAllWatchersAsComment. When a comment is
made though it only goes to the requestor and if I check on the People
box for the ticket the queue level Admincc’s never show up there (I have
OnComment NotifyAdminCcsAsComment).
    I'm trying to mimic the behaviour of 1.0 and have a set of users
who
can knock comments back and forth. It doesn’t seem that the adminccs for
the queues filter down into the tickets beyond the initial ticket
creation, is this correct? If so it means that anyone who wants to
discuss a ticket via comments has to add themselves into every ticket?!
Am I reading soemthing wrong?

-Ennui

Mark Cheverton aka [MORAT]Ennui http://morat.net/
Morat Games ICQ: 42123856
Free hosting for clans including discussion boards, email etc.
If you need hosting for your clan with all the gaming extras
see http://clans.morat.net/hosting.phtml

                   --+++ Less Lag More Frag +++--
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Question on Scrips

Below is my rtlog.

Below is my rtlog.

Ticket 4 created in queue ‘mysupport’

Below is my rtlog.

Below is my rtlog.

Below is my rtlog.

Ticket 4 created in queue ‘mysupport’

Below is my rtlog.

Ticket 4 created in queue ‘mysupport’

Below is my rtlog.

Below is my rtlog.

pm line 136, chunk 18. Ticket 4 created in queue ‘mysupport’

-Ennui

pm line 136, chunk 18.
Ticket 4 created in queue ‘mysupport’