I am having a bit of problem with RT mail. I have a listserv that sends mail to RT where the original sender e-mail address is hidden and RT gets the following:
From: "firstname.lastname@example.org via RT" email@example.com (/opt/RT/4.4.2/sbin/…/lib/RT/Action/SendEmail.pm:707)
From the above RT can’t find out who actually sent the mail. So, it creates a ticket with firstname.lastname@example.org , as a requestor.
Is there a way in RT that I can setup mail-gate so it will find the actual sender? E-mail clients, such as , outlook, thunderbird, gmail show who actually sent the message.
If you have any ideas, please share, I am stuck with this problem and not sure how to resolve it.