Question on RT incoming mail

1

Hi All,

I am having a bit of problem with RT mail. I have a listserv that sends mail to RT where the original sender e-mail address is hidden and RT gets the following:

From: “list-internal-request@department-lists.abc.com via RT” list-request@abc.com (/opt/RT/4.4.2/sbin/…/lib/RT/Action/SendEmail.pm:707)

From the above RT can’t find out who actually sent the mail. So, it creates a ticket with list-internal-request@department-lists.abc.com , as a requestor.

Is there a way in RT that I can setup mail-gate so it will find the actual sender? E-mail clients, such as , outlook, thunderbird, gmail show who actually sent the message.

If you have any ideas, please share, I am stuck with this problem and not sure how to resolve it.
thanks.

2

Hey,

It might be possible to have the email passed through procmail which could pull out the senders email email and then pass that in using the extension field for rt-mailgate (see the rt-mailgate man page). Within RT, you could then use the X-RT-Mail-Extension to pull out the original sender.

3

Hi Andrew, Thanks! I will try that out.

4

Have you checked if the list has a single email option rather than a collected daily list?

/jeff