Question on RT at a glance customization - found the answer

Hi,

I found answers to my first question. By using saved search, it accomplished what I am looking for.

Helpful Links:
http://www.gossamer-threads.com/lists/rt/users/79462
http://oit.pdx.edu/node/580

VivianFrom: Vivian Lee
Sent: Friday, December 03, 2010 2:49 PM
To: rt-users@lists.bestpractical.com
Subject: Question on RT at a glance customization

I am not sure whether this is an issue or by design for RT.

For our current configurations, as a privileged user, I am unable to view the tickets I requested unless I do a search for the tickets. Is there a way to show “Open Tickets” and “Closed Tickets” in addition to “10 highest priority tickets I own”? In additional, is there a way to do a global setting for display columns in the pane? The only way I know is for users to customize themselves through the Edit button. Here are the current configurations of our RT:

Our Global Configuration for RT at a glance

RT at a glance: body
My Tickets
Unowned Tickets
MySupportQueues
QuickSearch

RT at a glance:summary
None

Menu shown on the upper left hand corner for Non-privileged users
Open tickets
Closed tickets
New ticket

Menu shown on the upper left hand corner for Privileged users
Home
Simple Search
Tickets
Tools
Configuration
Preferences
Approval

Rights granted for the non-privileged users:

· CreateTicket

· ModifyTIcket

· ReplytoTicket

· ShowTIcket

Rights granted for privileged users:
CommentOnTicket
CreateOwnDashboard
CreateTicket
DeleteOwnDashboard
DeleteTicket
ModifyCustomField
ModifyOwnDashboard
ModifySelf
ModifyTicket
OwnTicket
ReplyToTicket
SeeCustomField
SeeOwnDashboard
SeeQueue
ShowConfigTab
ShowTicket
ShowTicketComments
TakeTicket
Watch
WatchAsAdminCc

Thank you in advance for your help.

Vivian