Question on reminders

RT Users
1

To all,

I am testing RT 3.6.4 and looking at the reminder information on the

DataBase. I can find no field in the Ticket record that shows a
connection between the reminder record and the ticket record it is
connected to in the DataBase. Does anyone have any information on how
several reminders for a ticket maintain their connection to the correct
ticket? Thanks.

Kenn
LBNL

2

have a look at the links table.
Jesse------- Original message -------
From: Kenneth Crocker KFCrocker@lbl.gov
Sent: 18.7.'07, 14:16

To all,

I am testing RT 3.6.4 and looking at the reminder information on the
DataBase. I can find no field in the Ticket record that shows a
connection between the reminder record and the ticket record it is
connected to in the DataBase. Does anyone have any information on how
several reminders for a ticket maintain their connection to the correct
ticket? Thanks.

Kenn
LBNL

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3

Jesse,

Yep. Got it. They have a "refers to" on the link record, but because

they are classified as “reminders” instead of “tickets” on the ticket
record, they don’t show up as “refers to” in the base ticket display,
but show as reminders. Kool. Thanks.

Kenn
LBNL

Jesse Vincent wrote: