Question on added status values

RT Users
1

To list,

We are on RT 3.6.4 and testing 3.8.7. We added two ticket status values
in 3.6.4 by modifying the RT_SiteConfig.pm file. It worked fine. I did
the same for our 3.8.7 version and I cannot see those values. Is there
something else I have to do to make those values available?

Thanks.

Kenn
LBNL

2

To list,

We are on RT 3.6.4 and testing 3.8.7. We added two ticket status values
in 3.6.4 by modifying the RT_SiteConfig.pm file. It worked fine. I did
the same for our 3.8.7 version and I cannot see those values. Is there
something else I have to do to make those values available?

No, there is no additional steps required. Except server restart.
Syntax for the config is slightly different.

Thanks.

Kenn
LBNL

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Best regards, Ruslan.

3

Ruslan,

OK. I’ll check the syntax in RT_Config.pm. That should be correct, right?

Kenn
LBNLOn 1/27/2010 12:25 AM, Ruslan Zakirov wrote:

On Wed, Jan 27, 2010 at 2:03 AM, Ken Crocker kfcrocker@lbl.gov wrote:

To list,

We are on RT 3.6.4 and testing 3.8.7. We added two ticket status values
in 3.6.4 by modifying the RT_SiteConfig.pm file. It worked fine. I did
the same for our 3.8.7 version and I cannot see those values. Is there
something else I have to do to make those values available?

No, there is no additional steps required. Except server restart.
Syntax for the config is slightly different.

Thanks.

Kenn
LBNL

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com