We are on RT 3.6.4 and testing 3.8.7. We added two ticket status values
in 3.6.4 by modifying the RT_SiteConfig.pm file. It worked fine. I did
the same for our 3.8.7 version and I cannot see those values. Is there
something else I have to do to make those values available?
No, there is no additional steps required. Except server restart.
Syntax for the config is slightly different.
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Best regards, Ruslan.