Question on added status values

To list,

We are on RT 3.6.4 and testing 3.8.7. We added two ticket status values
in 3.6.4 by modifying the RT_SiteConfig.pm file. It worked fine. I did
the same for our 3.8.7 version and I cannot see those values. Is there
something else I have to do to make those values available?

Thanks.

Kenn
LBNL

To list,

We are on RT 3.6.4 and testing 3.8.7. We added two ticket status values
in 3.6.4 by modifying the RT_SiteConfig.pm file. It worked fine. I did
the same for our 3.8.7 version and I cannot see those values. Is there
something else I have to do to make those values available?

No, there is no additional steps required. Except server restart.
Syntax for the config is slightly different.

Thanks.

Kenn
LBNL


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Best regards, Ruslan.

Ruslan,

OK. I’ll check the syntax in RT_Config.pm. That should be correct, right?

Kenn
LBNLOn 1/27/2010 12:25 AM, Ruslan Zakirov wrote:

On Wed, Jan 27, 2010 at 2:03 AM, Ken Crocker kfcrocker@lbl.gov wrote:

To list,

We are on RT 3.6.4 and testing 3.8.7. We added two ticket status values
in 3.6.4 by modifying the RT_SiteConfig.pm file. It worked fine. I did
the same for our 3.8.7 version and I cannot see those values. Is there
something else I have to do to make those values available?

No, there is no additional steps required. Except server restart.
Syntax for the config is slightly different.

Thanks.

Kenn
LBNL


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com