I am on RT 3.8.7
I have a situation where I would like to have a queue setup for
CreateTicket for UnPrivileged users with SeeQueue only available to
Privileged Users in a certain Group
This allows me to provide a url to different areas for placement on
their departmental web page for help in their area without making it
visible to the whole campus via the New Ticket option in the RT left
hand navigation for Self Service users
This actually works very well however I recently ran into a snag.
One of these queues has a custom field associated with it and without
the SeeQueue attribute Unprivileged Users are unable to see the Custom
I have the Custom Field setup for Everyone to See and Modify it.
Does anyone have a suggestion on how to get the custom field visible
to this group without the SeeQueue attribute?
I am hoping there is another setting I have missed that will allow this
Any help is greatly appreciated
Thanks in advance
Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/oit
Office - 410-455-3020
Email - firstname.lastname@example.org