I was building a web form which I had planned to use to simply
force people to enter specific information when they created a
request, since right now our “average” request consists of “My
PC is broke.”
I have the form built, do data validation on the info and am
all ready to generate an email to create the ticket, two of
the things I’d like to allow I don’t know if I can do.
- I want allow them to set a “Requested By” date and have
that be the initial due date.
- I want to set the initial priority based on selections
they make on the form.
So my question is: Since the ticket isn’t created yet, it
doesn’t look like I can use “%RT SET prio xx” in the new ticket
itself, so how can I set these short of twiddling the database
myself which I was trying to avoid by generating an email. The
form is done using ColdFusion so I could do this if there isn’t
any other way. But I’d have to do some serious work to make sure
I had the correct ticket to twiddle with…
Kent Hamilton KHamilton@Hunter.COM
Manager Systems Admin & Networking
Hunter Engineering Company