Yes I did run newaliases and also restarted the HTTPD and SENDMAIL.
Ok, forgot to change the URL, so I just did so… and typed
newaliases…
Sent another email to rt3test1@protusrt.com while tail’ing the
/var/log/maillog and got this:
Mar 28 07:29:17 nelsoncentos sendmail[18286]: m2SBTH6q018286:
from=npereira@protus.com, size=10776, class=0, nrcpts=1,
msgid=21044E8C915A7E43B90A1056127160F10CE820@EXMAIL.protus.org,
proto=ESMTP, daemon=MTA, relay=exchange2.protus.org [10.98.4.31]
Mar 28 07:29:18 nelsoncentos sendmail[18288]: m2SBTH6q018286:
to=rt3test1@protusrt.com, delay=00:00:01, xdelay=00:00:01,
mailer=relay, pri=130776, relay=qa-dev-mail1-1.protusfax.com.
[192.168.2.30], dsn=2.0.0, stat=Sent (750729 message accepted for
delivery)
Yet, RT still does not show the message in the queue and no response
back to the sender…
So I don’t need to setup a useraccount of rt3test1 in the centos box?
Just the alias should send the ticket to RT ?
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
npereira@protus.com
phone: 613.733.0000 ext.528
MyFax: 613.822.5083
Refer your friends and colleagues to MyFax!
Click here for more information. www.MyFax.comFrom: John BORIS [mailto:jboris@adphila.org]
Sent: Thursday, March 27, 2008 10:14 PM
To: rt-users@lists.bestpractical.com; Nelson Pereira
Subject: Re: [rt-users] question about the RT email account
did you run newaliases after you setup the aliases file?
The web address http://localhost assumes that rt is set as the
DocumentRoot.
http://localhost/rt assumes that rt resides at /rt off of DocumentRoot.
This is set in httpd.conf. It is all based on how you setup your http
server.
“Nelson Pereira” npereira@protus.com 03/27/08 4:08 PM >>>
I have setup my /etc/aliases like so for RT:
rt3test1: “|/opt/rt3/bin/rt-mailgate --queue Desktop --action correspond
–url http://localhost/rt”
so do I have to setup a user account on the NIX box with rt3test1 ?
as when users send emails to rt3test1@protusrt.com, they get an error
back saying:
Your message did not reach some or all of the intended recipients.
Subject: test
Sent: 3/27/2008 5:02 PM
The following recipient(s) could not be reached:
rt3test1@protusrt.com on 3/27/2008 5:02 PM
The e-mail system was unable to deliver the message, but did
not report a specific reason. Check the address and try again. If it
still fails, contact your system administrator.
< mailgate-outbound.protus.com #5.0.0 X-Spam-Firewall; Name
service error for name=protusrt.com type=A: Host not found>
And what about this URL? To get to the RT panel, the url is actulaty
http://localhost http://localhost/ … There is no /rt
Does that make a difference>?
Nelson Pereira
Senior Network Administrator
Protus IP Solutions Inc.
npereira@protus.com
phone: 613.733.0000 ext.528
MyFax: 613.822.5083
Refer your friends and colleagues to MyFax!
Click here for more information.
http://www.myfax.com/referral_program.asp
http://www.myfax.com
