Question about searching for assets (using asset tracker plugin)

RT Users
1

I feel I’m close to the solution, but hoping someone can help.

We have the Asset Tracker plugin installed (and so far love both RT and Asset Tracker) but I’m trying to create a report (so far
just staying within the web interface).

When I go to create a query (to look up assets) I can select the population (12 newly entered machines) and get output that
includes Name, Description, Status and Type. We have also created a custom field called “serial number” (without the quotes, but
with the space). I’ve tried clicking the “Advanced Query” link and guessed at serial number, SerialNumber and a couple
other sensible choices, but all I can get is an empty column in my search results so far. Is there a way to allow fields other
than Name, Description, Status and Type to appear? And if so, is it just a matter of guessing correctly at the syntax? If this
can be done from the web interface, that’d make me most happy, but I’m willing to listen to any suggestion for any solution.

     thanks so much in advance,
             ~c
2

I feel I’m close to the solution, but hoping someone can help.

We have the Asset Tracker plugin installed (and so far love both RT and Asset Tracker) but I’m trying to create a report (so far
just staying within the web interface).

When I go to create a query (to look up assets) I can select the population (12 newly entered machines) and get output that
includes Name, Description, Status and Type. We have also created a custom field called “serial number” (without the quotes, but
with the space). I’ve tried clicking the “Advanced Query” link and guessed at serial number, SerialNumber and a couple
other sensible choices, but all I can get is an empty column in my search results so far. Is there a way to allow fields other
than Name, Description, Status and Type to appear? And if so, is it just a matter of guessing correctly at the syntax? If this
can be done from the web interface, that’d make me most happy, but I’m willing to listen to any suggestion for any solution.

I don’t use AssetTracker, but in vanilla RT when building a search,
applicable Custom Fields will show up in the Display Columns box down
at the bottom of the page as CustomField.{foo} and you can just select
it and add it.

-kevin