Question about rt-mailgate

RT Users
1

Hi there –

I am testing several components of rt and tried to run the rt-mailgate symbolic
manually from the /etc/smrsh directory. The following error message
appeared onscreen:

/etc/smrsh/rt-mailgate invoked improperly.

No url provided to mail gateway!

I checked the /etc/aliases file and verified I had correspond line within it,
and also confirmed that the newaliases command was run after the line had been
added to the file.

Anyone have any ideas? Thanks.

2

Good morning,

I have some questions regarding rt-mailgate, hope you will be able to help
me.
I tried to configured it as said in the RT 4-2-0 documentation. I have two
queue on my RT-environment “Support” and “R&D”.

I added on /etc/aliases the following content:

rt: "|/opt/rt4/bin/rt-mailgate --queue Support --action correspond

  •          --url http://10.0.30.214 <http://10.0.30.214>"*

rt-comment: "|/opt/rt4/bin/rt-mailgate --queue Support --action comment

  •          --url http://10.0.30.214 <http://10.0.30.214>"*

What I need now it’s an example of email creation, like how should I need
to fill my email to create the new ticket in the queue “Support”.

Thanks in advance,
Regards.
Abdallah Tabi
Support Team - at@efficientip.com

4 rue de l´Abreuvoir92 400 CourbevoieFranceat@efficientip.com
at@efficientip.com Tel : +33 (0)1 75 84 88 98Fax : +33 (0)9 57 88 09
40www.efficientip.com http://www.efficientip.com

3

It looks like what you need to do is send an email (with any subject line and any content) to your aliased address, which would be:

rt@rtbox.yourdomain.commailto:rt@rtbox.yourdomain.com

One suggestion…you might consider using alias names that matches your queue name, so you can have more than one active queue.

In other words, something more like…

support: ‘|/opt/rt4/bin/rt-mailgate --queue Support --action correspond …’
support-comment: ‘|/opt/rt4/bin/rt-mailgate --queue Support -action comment …’

And then you’d send email to support@rtbox.yourdomain.commailto:support@rtbox.yourdomain.com or support-comment@rtbox.yourdomain.commailto:support-comment@rtbox.yourdomain.com .

(Don’t cut-and-paste those lines, as I think Outlook has done some stupid “autocorrect” junk on them. :-p )
Kendric BeacheyFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Abdallah TABI
Sent: Wednesday, November 06, 2013 4:04 AM
To: falcone@bestpractical.com; RT users; ruz@bestpractical.com; Alexandre LEPREVOST
Subject: [rt-users] Question about rt-mailgate

Good morning,

I have some questions regarding rt-mailgate, hope you will be able to help me.
I tried to configured it as said in the RT 4-2-0 documentation. I have two queue on my RT-environment “Support” and “R&D”.

I added on /etc/aliases the following content:

rt: “|/opt/rt4/bin/rt-mailgate --queue Support --action correspond
–url http://10.0.30.214”

rt-comment: “|/opt/rt4/bin/rt-mailgate --queue Support --action comment
–url http://10.0.30.214”

What I need now it’s an example of email creation, like how should I need to fill my email to create the new ticket in the queue “Support”.

Thanks in advance,
Regards.
Abdallah Tabi
Support Team - at@efficientip.commailto:at@efficientip.com
[Image removed by sender.]
4 rue de l´Abreuvoir
92 400 Courbevoie
France
at@efficientip.commailto:at@efficientip.com
Tel : +33 (0)1 75 84 88 98
Fax : +33 (0)9 57 88 09 40
www.efficientip.comhttp://www.efficientip.com

CONFIDENTIALITY NOTICE: This email and any attachments are for the sole use of the intended recipient(s) and contain information that may be confidential and/or legally privileged. If you have received this email in error, please notify the sender by reply email and delete the message. Any disclosure, copying, distribution or use of this communication (including attachments) by someone other than the intended recipient is prohibited. Thank you.

4

Thanks ! It helped me !
Thanks again for your kind help.Le 6 nov. 2013 20:52, “Beachey, Kendric” Kendric.Beachey@garmin.com a écrit :

It looks like what you need to do is send an email (with any subject
line and any content) to your aliased address, which would be:

rt@rtbox.yourdomain.com

One suggestion…you might consider using alias names that matches your
queue name, so you can have more than one active queue.

In other words, something more like…

support: ‘|/opt/rt4/bin/rt-mailgate --queue Support --action correspond
…’

support-comment: ‘|/opt/rt4/bin/rt-mailgate –-queue Support –action
comment …’

And then you’d send email to support@rtbox.yourdomain.com or
support-comment@rtbox.yourdomain.com .

(Don’t cut-and-paste those lines, as I think Outlook has done some stupid
“autocorrect” junk on them. :-p )

–

Kendric Beachey

From: rt-users-bounces@lists.bestpractical.com [mailto:
rt-users-bounces@lists.bestpractical.com] *On Behalf Of *Abdallah TABI
Sent: Wednesday, November 06, 2013 4:04 AM
To: falcone@bestpractical.com; RT users; ruz@bestpractical.com;
Alexandre LEPREVOST
Subject: [rt-users] Question about rt-mailgate

Good morning,

I have some questions regarding rt-mailgate, hope you will be able to
help me.

I tried to configured it as said in the RT 4-2-0 documentation. I have
two queue on my RT-environment “Support” and “R&D”.

I added on /etc/aliases the following content:

rt: "|/opt/rt4/bin/rt-mailgate --queue Support --action correspond

  •          --url http://10.0.30.214 <http://10.0.30.214>"*

rt-comment: "|/opt/rt4/bin/rt-mailgate --queue Support --action comment

  •          --url http://10.0.30.214 <http://10.0.30.214>"*

What I need now it’s an example of email creation, like how should I need
to fill my email to create the new ticket in the queue “Support”.

Thanks in advance,

Regards.

Abdallah Tabi
Support Team - at@efficientip.com [image: Image removed by sender.]

4 rue de l´Abreuvoir 92 400 Courbevoie France at@efficientip.com
at@efficientip.com Tel : +33 (0)1 75 84 88 98
<%2B33%20%280%291%2075%2084%2088%2098> Fax : +33 (0)9 57 88 09 40
<%2B33%20%280%299%2057%2088%2009%2040> www.efficientip.com
http://www.efficientip.com

CONFIDENTIALITY NOTICE: This email and any attachments are for the sole
use of the intended recipient(s) and contain information that may be
confidential and/or legally privileged. If you have received this email in
error, please notify the sender by reply email and delete the message. Any
disclosure, copying, distribution or use of this communication (including
attachments) by someone other than the intended recipient is prohibited.
Thank you.