It looks like what you need to do is send an email (with any subject line and any content) to your aliased address, which would be:
One suggestion…you might consider using alias names that matches your queue name, so you can have more than one active queue.
In other words, something more like…
support: ‘|/opt/rt4/bin/rt-mailgate --queue Support --action correspond …’
support-comment: ‘|/opt/rt4/bin/rt-mailgate --queue Support -action comment …’
And then you’d send email to email@example.com:firstname.lastname@example.org or email@example.com:firstname.lastname@example.org .
(Don’t cut-and-paste those lines, as I think Outlook has done some stupid “autocorrect” junk on them. :-p )
Kendric BeacheyFrom: email@example.com [mailto:firstname.lastname@example.org] On Behalf Of Abdallah TABI
Sent: Wednesday, November 06, 2013 4:04 AM
To: email@example.com; RT users; firstname.lastname@example.org; Alexandre LEPREVOST
Subject: [rt-users] Question about rt-mailgate
I have some questions regarding rt-mailgate, hope you will be able to help me.
I tried to configured it as said in the RT 4-2-0 documentation. I have two queue on my RT-environment “Support” and “R&D”.
I added on /etc/aliases the following content:
rt: “|/opt/rt4/bin/rt-mailgate --queue Support --action correspond
rt-comment: “|/opt/rt4/bin/rt-mailgate --queue Support --action comment
What I need now it’s an example of email creation, like how should I need to fill my email to create the new ticket in the queue “Support”.
Thanks in advance,
Support Team - email@example.com:firstname.lastname@example.org
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