Thanks a lot, I missed that doc! I think that will do it as it is not
aim - mastervr6From: Sam Snow [mailto:email@example.com]
Sent: Tuesday, March 29, 2005 10:06 AM
To: Oscar Gonzalez
Subject: Re: [rt-users] Question about priority escalation
Oscar Gonzalez said:
Hi, thanks in advance for any help you can provide.
We are using. RT 3.2.1 and we thought that by setting an initial
priority (say 3) and a final priority (say 8) as time progresses, the
priority would increase. This is not the case right now, can you tell
me if I’m correct about this and how to fix it? We are setting a
start-date and time and an finish-date and time but the priority
as the initial priority until the ticket is resolved.
Any ideas? Thanks.
Have you set up your cron job to trigger the priority change? See