Question about logged in user display

Just wondering if there is a config option to display the real name or
nickname instead of the userid. I have set up RT to use the lan id’s and
they are pretty cryptic and mostly numeric. Hard to recognize who updated a
ticket, or owns etc. Would be nice to display instead the real name or nick
name instead of the userid, or in addition to the userid.

Is this option available? Maybe near future?

Do I just go in a mod the current code to provide this for now?

Thanks.
Dave

This e-mail may be privileged and/or confidential, and the sender does not waive any related rights and obligations. Any distribution, use or copying of this e-mail or the information it contains by other than an intended recipient is unauthorized. If you received this e-mail in error, please advise me (by return e-mail or otherwise) immediately.

Ce courrier �lectronique est confidentiel et prot�g�. L’exp�diteur ne renonce pas aux droits et obligations qui s’y rapportent. Toute diffusion, utilisation ou copie de ce message ou des renseignements qu’il contient par une personne autre que le (les) destinataire(s) d�sign�(s) est interdite. Si vous recevez ce courrier �lectronique par erreur, veuillez m’en aviser imm�diatement, par retour de courrier �lectronique ou par un autre moyen.

david.falkenburger@rbc.com wrote:

Just wondering if there is a config option to display the real name or
nickname instead of the userid. I have set up RT to use the lan id’s and
they are pretty cryptic and mostly numeric. Hard to recognize who
updated a ticket, or owns etc. Would be nice to display instead the real
name or nick name instead of the userid, or in addition to the userid.
What version of RT do you use?
RT 3.2.x uses standalone component to display user entry. All you need
is customize it.

I am using RTIR-1.0.5 so I am still on RT-3.0.11. I have started looking at
RT-3.2.2 as well since latest version of RTIR 1.1.2 now supports RT 3.2.x.

What is the standalone unit that I need to customize? I will see if I can
find it but it would be great if you can point me to what I need to change.
Would this also change display of user everywhere? In drop down lists, logon
info at top of page, history entries, etc.

Thanks
DaveFrom: Ruslan U. Zakirov [mailto:Ruslan.Zakirov@acronis.com]
Sent: Thursday, September 30, 2004 3:20 AM
To: david.falkenburger@rbc.com
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] question about logged in user display

david.falkenburger@rbc.com wrote:

Just wondering if there is a config option to display the real name or
nickname instead of the userid. I have set up RT to use the lan id’s and
they are pretty cryptic and mostly numeric. Hard to recognize who
updated a ticket, or owns etc. Would be nice to display instead the real
name or nick name instead of the userid, or in addition to the userid.
What version of RT do you use?
RT 3.2.x uses standalone component to display user entry. All you need
is customize it.

Is this option available? Maybe near future?

Do I just go in a mod the current code to provide this for now?

Thanks.
Dave


This e-mail may be privileged and/or confidential, and the sender does
not waive any related rights and obligations. Any distribution, use or
copying of this e-mail or the information it contains by other than an
intended recipient is unauthorized. If you received this e-mail in
error, please advise me (by return e-mail or otherwise) immediately.

Ce courrier électronique est confidentiel et protégé. L’expéditeur ne
renonce pas aux droits et obligations qui s’y rapportent. Toute
diffusion, utilisation ou copie de ce message ou des renseignements
qu’il contient par une personne autre que le (les) destinataire(s)
désigné(s) est interdite. Si vous recevez ce courrier électronique par
erreur, veuillez m’en aviser immédiatement, par retour de courrier
électronique ou par un autre moyen.

============================================================



http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

This e-mail may be privileged and/or confidential, and the sender does not waive any related rights and obligations. Any distribution, use or copying of this e-mail or the information it contains by other than an intended recipient is unauthorized. If you received this e-mail in error, please advise me (by return e-mail or otherwise) immediately.

Ce courrier électronique est confidentiel et protégé. L’expéditeur ne renonce pas aux droits et obligations qui s’y rapportent. Toute diffusion, utilisation ou copie de ce message ou des renseignements qu’il contient par une personne autre que le (les) destinataire(s) désigné(s) est interdite. Si vous recevez ce courrier électronique par erreur, veuillez m’en aviser immédiatement, par retour de courrier électronique ou par un autre moyen.