Question about Asset extension

RT Users
1

Hi all,

Basic question about Asset extension before I try to installed it.

Can I use Asset extension to manage supply ? I mean (for example) I got a
20 ink cartridges.

Can I put this 20 cartridges inside RT Asset, and each time some requestor
ask through RT I can ��add ��this asset and I got only 19 cartridges after
I close this ticket ?

So basically can I use Asset inside RT to manage supply.

Regards.

JAS
Albert SHIH
DIO b�timent 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
France
T�l�phone : +33 1 45 07 76 26/+33 6 86 69 95 71
xmpp: jas@obspm.fr
Heure local/Local time:
mer 18 jui 2014 14:56:26 CEST

2

Hi all,

Basic question about Asset extension before I try to installed it.

Can I use Asset extension to manage supply ? I mean (for example) I got a
20 ink cartridges.

Can I put this 20 cartridges inside RT Asset, and each time some requestor
ask through RT I can � add � this asset and I got only 19 cartridges after
I close this ticket ?

So basically can I use Asset inside RT to manage supply.

Regards.

JAS
I’m using RTx-AssetTracker but it should work too on the bestpractical
Assets. I use a script which reads the amount of time entered on a
ticket, could be any customfield, and then find the Asset that belongs
to it and subtracts the time from the time the client bought.
So yes with a bit of perl scripting it shouldn’t be too hard.

Joop

3

Le 18/06/2014 � 20:33:47+0200, Joop a �crit

Basic question about Asset extension before I try to installed it.

Can I use Asset extension to manage supply ? I mean (for example) I got a
20 ink cartridges.

Can I put this 20 cartridges inside RT Asset, and each time some requestor
ask through RT I can � add � this asset and I got only 19 cartridges after
I close this ticket ?

So basically can I use Asset inside RT to manage supply.

Regards.

JAS
I’m using RTx-AssetTracker but it should work too on the bestpractical
Assets. I use a script which reads the amount of time entered on a

So you mean I got something like ��amount ��for any asset ?

ticket, could be any customfield, and then find the Asset that belongs
to it and subtracts the time from the time the client bought.
So yes with a bit of perl scripting it shouldn’t be too hard.

the point is the ��time ��is a native field on RT, what I like to have is
when I answer a ticket I can � click ��on some ��use ����x ��� asset � and
the amount of ��asset ��is change by minus � x ��

I think we can do some trick by using custom field but, it’s not really
user friendly.

Thanks for your answer.

Regards.

JAS
Albert SHIH
DIO b�timent 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
France
T�l�phone : +33 1 45 07 76 26/+33 6 86 69 95 71
xmpp: jas@obspm.fr
Heure local/Local time:
mer 18 jui 2014 23:44:20 CEST