Question 1 of 2:how to create an E-mail template showing the whole history of a ticket, but only comments andcorrespondance

Hi

I am trying to figure out how to create a template that send the whole ticket history in the mail, but only the comments and correspondance in this regard (not status change, owner change, status resolved, status opened etc)

The reason for this is because we have a person who has bad eyesight and need to use his e-mail client to respond to cases.

I am using RT 3.4.2

Mvh:
— Einar Fagertun —
— Orakelet/UiTø —
— Tlf: 776 46801 —

At Friday 10/21/2005 09:40 AM, Einar Fagertun wrote:

Hi

I am trying to figure out how to create a template that send the whole
ticket history in the mail, but only the comments and correspondance in
this regard (not status change, owner change, status resolved, status
opened etc)

Look here -

http://wiki.bestpractical.com/index.cgi?AddTicketHistoryToMail

It looks like this example lists only correspondence, but it should be easy
to include comments too.

Steve