I have added successfully 2 custom fields to my fresh rt instance :
- a single value region dropdown field to tickets
- a favorite-regions field to users
I can easily query tickets against the ticket custom field, but I would like
to build a query against the current users custom field : something like
"give me the tickets who’s region are in my favorites".
From what I’ve read in the RT book and experimented, it doesn’t seem far off
but I can’t find the write syntax. I’ve tried things like ‘CF.region =
CurrentUser.CF.favorite-region’ (pseudo code).
Can this really be done ?
Thanks in advance.
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