Query for unprivileged users?

1

Hi,

Is it possible to query with the condition that a user is privileged or unprivileged?
I know that RT has the system groups of privileged and unprivileged, but can’t for the life of me figure out how to add it into the query builder.

Here’s a scenario: search for all tickets that are active and owned by an unprivileged user.

Thanks!

References:
https://rt-wiki.bestpractical.com/wiki/Privileged
https://rt-wiki.bestpractical.com/wiki/Unprivileged
https://rt-wiki.bestpractical.com/wiki/Group

2

Hi, maybe this can help you.

OwnerGroup = 5 and Owner != 'Nobody'

1 Like
3

Amazing. That seems to have worked. So just incase any comes across this thread in the future, a query to find active tickets that are owned by a user without privilege is:

Status = ‘Active’ AND OwnerGroup = 5 AND Owner != ‘Nobody’

Big thanks to @sollericos for the help!