I am trying to generate a report for fetching the instance name,
the related services and what is the downtime for each one of them.
I have figured out something like this: select t.id, t.queue, t.owner, substr(t.subject,1,20) subject,
t.timeworked, t.status, t.timeleft, t.told, t.started, t.resolved,
t.lastupdatedby, t.creator, t.created from tickets t, queues q where
t.status=‘resolved’ and t.subject like upper(’%down%’) and
q.name=’&client_name’ and q.id=t.queue;
But it's not solving my purpose fully. I am getting the date on
which the services went down and the date on which it got resolved. All
in all I am not getting the respective Downtime for each of the
services. I had a plan of fetching the difference in time of when the
tickets were opened and when the tickets were resolved. That would give
me the downtime but I have no idea how to implement that. Any help on
this regard will greatly appreciated.
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