Hello,
I am trying to display the tickets that the current user is associated with, in their dashboard, so for that, I need to set up the saved search accordingly. But the problem is that I cannot find a way to get the query for such a result.
Here is the screenshot of my query builder. I cannot find the option of “Current user” in the owner button.
Under the advanced tab you can add __CurrentUser__, there should be example saved searches that use it that you can load and see!
I tried to add following in the query section in advanced tab:
Owner = ‘CurrentUser’ => didn’t work
Owner = CurrentUser => didn’t work
Owner = __CurrentUser__ , => didn’t work
Status = '__Active__' AND Owner = '__CurrentUser__' works for me
Does the Owner field also have the option of “CurrentUser” in your dashboard?
I don’t have such an option maybe that can be the case. Using Owner = ‘CurrentUser’ didn’t work for me, it just shows empty results even though the current user has thousands of tickets.
The quotes and double underscores at both ends are crucial.
You have to go to Advanced Edit as I recall.
