Query ./configure parameters

RT Users
1

Does anyone know whether you can query RT for the parameters it was
configured with? Whether this be in the installation dir or the source dir.
Kind Regards,

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com

2

Mike Peachey wrote:

Does anyone know whether you can query RT for the parameters it was
configured with? Whether this be in the installation dir or the source dir.

Yes
head ./config.log

-:wink:

Joop

3

Joop wrote:

Mike Peachey wrote:

Does anyone know whether you can query RT for the parameters it was
configured with? Whether this be in the installation dir or the source
dir.

Yes
head ./config.log

ty

Kind Regards,

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England

4

Greetings…
I am in the process of setting up an RT system for our organization.
OS - Solaris 10 (sparc) - on a sparse root zone
MTA - PostFix
User Base <100

I am still reading the docs and will do a manual installation since the
Blastwave solution
is not current.

My question
Does the RT server need to be able to receive email, or can the user
just create a ticket
via the web interface. (the server sending email from the server is not
an issue, all of our
Solaris boxes send system messages to our email address via PostFix)
My reason for asking is that this will require to us to get an MX record.

much thanks
Charles

5

To get around creating a new MX record, I set up a user in the aliases
file on our actual mail server that points an address on the RT server.
Just make sure you change the correspond address on your queue to match
the “outside” address.

aliases file from main mail server:
#aliases brought forward from old server
netsupport: netsupport@invisible.rt.server

D

CT wrote:

Greetings…
I am in the process of setting up an RT system for our organization.
OS - Solaris 10 (sparc) - on a sparse root zone
MTA - PostFix
User Base <100

I am still reading the docs and will do a manual installation since the
Blastwave solution
is not current.

My question
Does the RT server need to be able to receive email, or can the user
just create a ticket
via the web interface. (the server sending email from the server is not
an issue, all of our
Solaris boxes send system messages to our email address via PostFix)
My reason for asking is that this will require to us to get an MX record.

much thanks
Charles

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Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

6

Drew,
Thanks for the response… did some calling and since all of our servers
sit in Private IP space
getting the MX record for internal looks like it will not be an issue…

Charles