I am having a problem with query builder showing result for 2 queues.
I want to see ticket created for 2 queues and I get nothing. Below is
the example search. Why is it showing no result? And when I change the
aggregator to OR it shows all ticket created even outside of the date
ranges.
Queue = ‘Help Desk Corp.’ AND Queue = ‘Projects - Corp.’ AND Created >
‘2010-02-14’ AND Created < ‘2010-03-02’
Michael Neuschafer
PC Support Specialist
National Stores Inc.
(310) 436 - 2150
E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any attachments are intended solely for the addressee (s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited.
You need:
(Queue = ‘Help Desk Corp.’ OR Queue = ‘Projects - Corp.’)
AND Created > ‘2010-02-14’ AND Created < '2010-03-02’On Mon, Mar 1, 2010 at 11:05 PM, Michael Neuschafer mneuschafer@nationalstoresinc.com wrote:
I am having a problem with query builder showing result for 2 queues. I
want to see ticket created for 2 queues and I get nothing. Below is the
example search. Why is it showing no result? And when I change the
aggregator to OR it shows all ticket created even outside of the date
ranges.
Queue = ‘Help Desk Corp.’ AND Queue = ‘Projects - Corp.’ AND Created >
‘2010-02-14’ AND Created < ‘2010-03-02’
Michael Neuschafer
PC Support Specialist
National Stores Inc.
(310) 436 - 2150
E-MAIL CONFIDENTIALITY NOTICE: The contents of this e-mail message and any
attachments are intended solely for the addressee (s) and may contain
confidential and/or legally privileged information. If you are not the
intended recipient of this message or if this message has been addressed to
you in error, please immediately alert the sender by reply e-mail and then
delete this message and any attachments. If you are not the intended
recipient, you are notified that any use, dissemination, distribution,
copying, or storage of this message or any attachment is strictly
prohibited.
The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 & 23
Dublin, Ireland - Mar 15 & 16
Boston, MA, USA - April 5 & 6
Washington DC, USA - Oct 25 & 26
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Best regards, Ruslan.
Thanks,
Michael Neuschafer
PC Support Specialist
National Stores Inc.
(310) 436 - 2150From: Ruslan Zakirov [mailto:ruslan.zakirov@gmail.com]
Sent: Monday, March 01, 2010 12:39 PM
To: Michael Neuschafer
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Query Builder not showing result - Email found in subject
You need:
(Queue = ‘Help Desk Corp.’ OR Queue = ‘Projects - Corp.’)
AND Created > ‘2010-02-14’ AND Created < ‘2010-03-02’