We are having difficulty allowing users (not defined as a super user)
the ability to create and save a search under “My Saved Search” or any
other search saved privacy area in RT’s Query Builder.
We tried allowing Global Rights to “everyone” for: CreateSavedSearch,
EditSavedSearch, LoadSavedSearch, ShowSavedSearch.
This gave users access to the Query Builder Save and Load area but no
ability to actually save a search. When a user tries to name a search
and clicks the Save button, the error message they receive are either:
“Can’t find a saved search to work with” or “Can’t save this search.”
We appreciate any help you can provide. Thanks so much. Carole