Query Builder not saving named query

RT Users
1

Hi all,

We are having difficulty allowing users (not defined as a super user)
the ability to create and save a search under “My Saved Search” or any
other search saved privacy area in RT’s Query Builder.

We tried allowing Global Rights to “everyone” for: CreateSavedSearch,
EditSavedSearch, LoadSavedSearch, ShowSavedSearch.

This gave users access to the Query Builder Save and Load area but no
ability to actually save a search. When a user tries to name a search
and clicks the Save button, the error message they receive are either:
“Can’t find a saved search to work with” or “Can’t save this search.”

We appreciate any help you can provide. Thanks so much. Carole

2

At Wednesday 10/26/2005 11:37 AM, Carole Casaretto wrote:

Hi all,

We are having difficulty allowing users (not defined as a super user) the
ability to create and save a search under “My Saved Search” or any
other search saved privacy area in RT’s Query Builder.

We tried allowing Global Rights to “everyone” for: CreateSavedSearch,
EditSavedSearch, LoadSavedSearch, ShowSavedSearch.

This gave users access to the Query Builder Save and Load area but no
ability to actually save a search. When a user tries to name a search and
clicks the Save button, the error message they receive are either:
“Can’t find a saved search to work with” or “Can’t save this search.”

We appreciate any help you can provide. Thanks so much. Carole

Carole,

Try granting ‘ModifySelf’ to users - it’s been a while, but I think that
right plays a part in saving searches.

Steve

3

Hi Steve,

It worked perfectly. Adding ‘ModifySelf’ now allows users to save their
searches. Thank you so much for your help! – Carole –

Stephen Turner wrote: