Qmail and RT 3.0.15

Hi,
I’m having trouble sending mail to my newly installed RT system.
It seems qmail will not accept mail for users that do not exist on the system? From INSTALL.alias in qmail:

“* Other non-user accounts. Under qmail, non-user accounts don’t get
mail; ``user’’ means a non-root account that owns ~account. Set up
aliases for any non-user accounts that normally receive mail.”

However I found some aliases on the RH 9.0 box in /var/qmail/alias so I created a file
/var/qmail/alias/.qmail-rt
hoping that it would accept mail sent to rt@mysystem.com (not the real system identity i must add)
The file contains:-

|/usr/local/bin/rt-mailgate --queue general --action correspond --url http://mysystem.com

however when mail is sent to rt@mysystem.com it bounces as user not known.
I can send email out from RT ok.

Anybody else using RT with qmail? I did a search but could not find anything

Thanks

Mike

I run rt and qmail without a problem

I have an “rt” user created with its home dir in /usr/local/rt (my rt
installation location)

inside rt’s home dir I have various .qmail-QUENAME files with
|/usr/local/rt/bin/rt-mailgate --queue general line inside.

-Mathew

Hi,
I’m having trouble sending mail to my newly installed RT system.
It seems qmail will not accept mail for users that do not exist on the
system? From INSTALL.alias in qmail:

“* Other non-user accounts. Under qmail, non-user accounts don’t get
mail; ``user’’ means a non-root account that owns ~account. Set up
aliases for any non-user accounts that normally receive mail.”

However I found some aliases on the RH 9.0 box in /var/qmail/alias so I
created a file
/var/qmail/alias/.qmail-rt
hoping that it would accept mail sent to rt@mysystem.com (not the real
system identity i must add)
The file contains:-

| general --action correspond --url
http://mysystem.com

however when mail is sent to rt@mysystem.com it bounces as user not
known.
I can send email out from RT ok.

Anybody else using RT with qmail? I did a search but could not find
anything

Thanks

Mike


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Mathew Anderson
Manager Systems and Support
Oso Grande Technologies Inc.
mathew@osogrande.com
(505)345-6555 ext 615

Finally sorted this one!
The system I am using does virtual hosting and runs a system called
Plesk, looks like this alters many things.
The qmail aliases are in
/var/qmail/mailhomes/mysite.com/

Which through me for a bit! Then I had some permission problems, which
were down to not having group
Everyone CreateTicket and ReplyToTicket permissions.

So far I can send mail to RT now and get it back, looking good.

Mike