Hi all,
I am running RT4, and am having an issue where machine generated
messages sent to RT create loops.
As per the documentation, I added
Set($RedistributeAutoGeneratedMessages, 0); in RT_SiteConfig.pm, and
this cleared up most of my problems. Tickets created by “root@*” no
longer generate reply emails, which is a good thing.
However, mail from ‘postmaster@*’ is still causing loops.
Does anyone know where the list used by
$RedistributeAutoGeneratedMessages is specified, so I can add ‘postmaster’?
Thanks,
John Nyhuis
IT Manager, Stam Lab
2211 Elliott Avenue
6th Floor, 6S139
Seattle, WA 98121
O: (206)-267-1097 ext 220
F: (206)-441-3033
Hi all,
I am running RT4, and am having an issue where machine generated
messages sent to RT create loops.
As per the documentation, I added
Set($RedistributeAutoGeneratedMessages, 0); in RT_SiteConfig.pm, and
this cleared up most of my problems. Tickets created by “root@*” no
longer generate reply emails, which is a good thing.
However, mail from ‘postmaster@*’ is still causing loops.
Does anyone know where the list used by
$RedistributeAutoGeneratedMessages is specified, so I can add ‘postmaster’?
postmaster@ is already caught.
This sounds like your $RTAddressRegexp is unset when it needs to be or
is incomplete. RTAddressRegexp must match all addresses which are
injected into RT. You can only leave it unset if all such addresses are
accounted for by $CorrespondAddress/$CommentAddress and queue-specific
addresses configured in the admin interface.
http://bestpractical.com/rt/docs/latest/RT_Config#RTAddressRegexp