My RT users and I have signatures that we want to appear at the
top (bottom is default) of the body of any coorespondance email. When
they respond to tickets, RT3.4 quotes the ticket content, but places the
RT user’s signature on the bottom, forcing the recipients of the
coorespondance to scan through a long list of comments and coorespondance
to get to the bottom where they actually see who answered them. When
tickets get bounced around to several admins, this get’s confusing fast.
Changeing the order of the items in the coorespondence template
does not seem to effect whether signatures go to the top or bottom of the
RT correspondance reply.
Can anyone point me in the right direction for changing signature
location since it does not seem to be controlled in the template?
Thanks in advance,
John H. Nyhuis
Sr. Computer Specialist
Dept. of Pediatrics
HS RR349B, Box 356320
University of Washington