Q: can one add an additional column to the "RT at a glance" screen?

RT Users
1

Greetings,

I would like to add a "requestor" column that displays the

requestor of the the ticket on the “RT at a glance” screen. I don’t want
to make core changes to RT that would prevent me from upgrading it in the
future.
Currently, I am running RT 3.4 on Apache 1.3.

Is there a way to do this already?

Thanks,

John H. Nyhuis
Sr. Computer Specialist
Dept. of Pediatrics
HS RR349B, Box 356320
University of Washington
Desk: (206)-685-3884
cabal@u.washington.edu

2

John H. Nyhuis (cabal@u.washington.edu) said:

I would like to add a “requestor” column that displays the
requestor of the the ticket on the “RT at a glance” screen. I don’t want
to make core changes to RT that would prevent me from upgrading it in the
future.

Hack Elements/MyTickets. IIRC, it’s a blindingly easy hack (just editing a formatting string) and the front page is generated in a completely different (and customizable) manner in 3.6, so just throw it away when you upgrade and you won’t have to maintain it.

Tim