I would like to customize my RT (ver 4.0.17) autoreply template to include a count of all tickets that are open or new and owned by Nobody.
It looks like I should build this around:
{ $Tickets->Count() }
I was wondering if anyone had already done something similar and would be willing to share an example?
Thanks,
John Nyhuis
IT Manager, Stam Lab
2211 Elliott Avenue
6th Floor, 6S139
Seattle, WA 98121
O: (206)-267-1097 ext 220
F: (206)-441-3033