Putting things into $rt/local/html

RT Users
1

Does anyone know what is needed to be done to put pdf or other file types into local/html directories and be able to surf to them? Right now placing anything other than an html file results in:

‘<%’ without matching ‘%>’ at /opt/rt3/local/html/CustLtr/4183_ltr.pdf line 335 When you try to navigate to it. Regards, Jason Maderios

2

Does anyone know what is needed to be done to put pdf or other file types
into local/html directories and be able to surf to them? Right now
placing anything other than an html file results in:

‘<%’ without matching ‘%>’ at /opt/rt3/local/html/CustLtr/4183_ltr.pdf line 335

The only way is to add an Alias in apache to avoid interpretation by
perl/mason.

See
http://issues.bestpractical.com/Ticket/Display.html?id=15061&user=guest&pass=guest

3

Does anyone know what is needed to be done to put pdf or other file types
into local/html directories and be able to surf to them? Right now
placing anything other than an html file results in:

‘<%’ without matching ‘%>’ at /opt/rt3/local/html/CustLtr/4183_ltr.pdf line 335

The only way is to add an Alias in apache to avoid interpretation by
perl/mason.

See
http://issues.bestpractical.com/Ticket/Display.html?id=15061&user=guest&pass=guest

Or to write a dhandler, as discussed in that ticket.
The specific unfixable path is NoAuth/images/ and it seems Jason wants
to use /CustLtr/. He can just put a dhandler there and be fine.

-kevin

4

Or to write a dhandler, as discussed in that ticket.
The specific unfixable path is NoAuth/images/ and it seems Jason wants
to use /CustLtr/. He can just put a dhandler there and be fine.

unless files in CustLtr contains things like <%, right ?

5

Or to write a dhandler, as discussed in that ticket.
The specific unfixable path is NoAuth/images/ and it seems Jason wants
to use /CustLtr/. He can just put a dhandler there and be fine.

unless files in CustLtr contains things like <%, right ?

No, if you write a dhandler to serve files indirectly and don’t use
local/html/NoAuth/images (which has an overaggressive autohandler)
then you can avoid the <% problem.

-kevin

6

No, if you write a dhandler to serve files indirectly and don’t use
local/html/NoAuth/images (which has an overaggressive autohandler)
then you can avoid the <% problem.

Ok.